KnottedCottageCo

Privacy Policy for Knotted Cottage Crafts:

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from Knotted Cottage Crafts, contact me, or otherwise use my services through Etsy.com and its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can refer to Etsy’s Privacy Policy to learn more about its privacy practices.

Information I Collect:

To fulfill your order, Etsy provides me with certain information you authorized them to share, such as your name, email address, postal address, payment information, and the details of the product you ordered.
You may also choose to provide me with additional personal information if you contact me directly, such as for a custom order, help with an order, or another customer service request.

Why I Need Your Information and How I Use It:

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as fulfilling your order, processing transactions, providing customer support, and resolving disputes; when necessary to comply with a legal obligation, tax obligation, court order, or in connection with a legal claim; as necessary for my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as improving my shop, maintaining accurate business records, and complying with Etsy’s Seller Policy and Terms of Use; When you have provided your affirmative consent, which you may revoke at any time, such as if you separately agree to receive marketing messages from me.

I do not use your Etsy purchase information to send unsolicited marketing messages.

Information Sharing and Disclosure:

Information about my customers is important to my business. I share your personal information only for very limited reasons and in limited circumstances, as follows:

Etsy:
I share information with Etsy as necessary to provide my services and comply with my obligations under Etsy’s Seller Policy and Terms of Use.

Service providers:
I may share your personal information with trusted third parties only to the extent necessary to perform services for my shop, such as shipping carriers, delivery companies, or payment/accounting support services.

Compliance with laws:
I may collect, use, retain, and share your information if I have a good-faith belief that it is reasonably necessary to respond to legal process or government requests, enforce my agreements, investigate fraud or other illegal activity, or protect the rights, property, and safety of my customers or others.

Business transfers:
If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Data Retention:

I retain your personal information only for as long as necessary to provide you with my services and as described in this Privacy Policy. However, I may also be required to keep this information to comply with legal and tax obligations, resolve disputes, and enforce my agreements.

In general, I keep your information for up to 4 years, unless a longer retention period is required by law.

Transfers of Personal Information Outside the EU:

Because Etsy and some of its service providers may operate in the United States and other countries, your information may be processed outside your home country. If I am deemed to transfer information about you outside of the EU, I rely on Etsy and other qualifying service providers to handle such transfers in accordance with applicable law.

Your Rights:

If you live in certain territories, including the EU, you may have rights relating to your personal information, including:

-the right to access the personal information I hold about you;
-the right to request that I correct, restrict, or delete your personal information;
-the right to object to my processing of some of your information based on my legitimate interests;
-the right to withdraw consent where I rely on your consent to process your information;
-the right to complain to your local data protection authority.

Please note that I may need to keep certain information if required for legal, tax, or business recordkeeping purposes.

For purposes of EU data protection law, I, Knotted Cottage Crafts, am the data controller of your personal information.

If you have any questions or concerns, you may contact me at:
Email: knottedcottagecrafts@gmail.com