KoolandCo

We always want to ship our products the cheapest way to you. This is to SAVE you money.

Please also keep in mind that shipping includes cost of boxes, padding, packaging, AND handling for the candles.

Unfortunately we cannot give any discounts on shipping at this time since that is what it costs.

Yes, there are candle care instructions attached to soy wax candles! When you light your candle for the first time - make sure the melted wax pool reaches the edge of the tin, this is to avoid tunnelling. Trim your wick every time you have lit it, this is to prevent a large flame from happening - you don't want this, trust us!
Please burn a candle responsibly, somewhere safe where you can keep an eye on it!

Please note that some frosting can occur. This is perfectly normal for soy candles and does not affect the scent or burn time. Frosting is merely an indicator of natural soy wax. Each candle is also made in small batches so there may be very minor variations in colour. Our candles come in a handy travel tin so that you can take it anywhere you wish to take it! All of our candles are hand poured and made using the high quality soy wax. Soy wax is environmentally friendly and burns cleaner than other waxes.

We will post our cut off postage times and cut off postage dates in our SHOP ANNOUNCEMENT SECTION - PLEASE READ THESE BEFORE BUYING A CANDLE!

Since we are located in Western Australia our shipping times are as followed:

Domestic: once the order has been sent it can take between 1 -2 weeks to receive your order.

Our beeswax wraps, lipbalms, and bowties are shipped without a tracking number. Candles will come with tracking. If you have purchased something within our shop and require tracked shipping please message us.

With holidays such as Christmas or COVID-19 - please allow yourself extra time when buying a candle. Cut off dates will be posted in the shop's announcement section.

All of our products are currently shipped with Australia Post!

Yes we do accept cancellations however PLEASE DOUBLE/TRIPLE check your order before you BUY.

Please make sure you are 100% sure about purchasing an item before paying and immediately after requesting a cancellation.

Please also give us a reason for cancelling.

Summer can get hot in Australia & other countries! Our products should not be left in direct sunlight for a prolonged periods of time, so please keep in mind how long your package will be left unattended/on a porch/in a hot area if ordering in the summer. KoolandCo cannot be held responsible for any damages due to melting nor any issues with a package being damaged in transit.

Our candles (within Australia) come with a tracking number except for beeswax wraps, lipbalms, and pet bow ties.

Please check your tracking information. If your parcel status is DELIVERED and you have not received your parcel, please check your mailbox for a card - it could have been taken to your nearest post office.

Once I hand over a parcel to AUSpost, it is out of my hands. So make sure to contact them regarding information about your parcel or advice on what to do next.

Please note that Kool & Co cannot be responsible for lost or stolen packages. If any paarcel has been marked as "DELIVERED" and you cannot locate it, unfortunately, I cannot refund or replace these items. The tracking is my proof that it was delivered safely by the courier. If this happens, please double check the address that was provided, ask around to family/friends/neighbours, and check with the post office to make sure it wasn't brought back to your local branch. If none of these options turn up your package, unfortunately I cannot assist with refunds since I cannot claim insurance on a delivered parcels/items.