KranerCustoms

We GLADLY do custom orders! If you like the unique touch we have of paracord on the handles of beer mugs or stems of wine glasses but don't see a design you are looking for, please get ahold of us, we would LOVE to create a piece just for you!

The etching on our glasses is all dishwasher safe, however the glasses that have paracord on them we recommend hand washing due to the paracord on them, easier to dry that out if it doesn't get soaked!

Our bottles with 651 outdoor vinyl on them should be hand washed to preserve longevity of the vinyl.

Yes, we do offer wholesale availability, contact us for information.

Due to the nature of the items we have, we do not offer returns. All sales are final.

Please take a moment to ensure your shipping address is correct to avoid any delays! Contact me immediately if a change is needed. Orders shipped to an incorrect address will be heavily delayed (if not lost), and buyer is responsible for original and re-shipping cost associated with inaccurate addresses. Due to this not being a shop error, refunds will not be considered unless the package is back in our possession.

Shop sales and coupon codes cannot be combined, there is one discount per order, thanks for your understanding!

After a package leaves our shop we are NOT able to control how quickly it gets to you, it is out of our hands and in the hands of our trusty USPS.

The majority of our packages ship either first class, with insurance, or priority mail. The post office does NOT guarantee the 1-5 or 2-3 day delivery dates for either of these, so if the package takes longer to get to you but is still delivered, the post office does not refund, therefore we cannot offer refunds.

We still completed the work and shipped it in our processing time. We have no control after that.

Thank you for your understanding.

We’re so sorry to hear this! We package our items as best we can to ensure they are properly protected, but we understand things happen!!

Please reach out of this happens with pictures of the damaged glass, and the packing box it came in. We also need you to hold onto the damaged item for awhile as sometimes the post office will ask for more info/proof of the damage.

Once we receive the pictures needed to file an insurance claim with USPS I can then go ahead and redo the item and ship it out again.

If your package is listed as delivered but missing, follow these steps:

1. Check the address you entered upon checkout (it is a buyers responsibility to check the correct shipping address for every order)
2. Check your side/back door and your yard (ask neighbor)
3. Call your local post office to see if they are still holding your package. If not, they are able to provide the exact GPS coordinates and time of delivery
4. File the missing package claim with USPS
5. File the missing package with your local police station.

We are not responsible for the missing package. If the package is marked as "delivered", it cannot be refunded or replaced unless the buyer provides both the police report and the USPS report for the missing package.

Our glasses are purchased from a third party supplier. We do our best to try and verify the glasses we use don't have obvious scratches on them. If there is a very large/obvious scratch that interferes with the design or a chip on the glass, contact us for possible resolutions. But with etching that occurs (ex: sandblasting the design) and other customization of the items, there may be some minor defects in the glass.

The Paracord option on our mugs is unique to our shop, and the paracord edges are burned to ensure the cord stays put and its also glued in places to the handle. We do our best to clean any extra glue and be sure there are no sharp edges on the burn but this is the nature of handmade.