LaSelvaDesign

Step 1: Log in to the account that you placed an order with.
Step 2: Click "Purchases and reviews" under your Etsy account.
Step 3: Click "Download files" and then click "Download".

Please kindly note that PDF downloads are not available on the Etsy app. You will need to sign in to Etsy on your mobile browser or a non-mobile computer.
Please contact me if you have any problems downloading files so I can email you them directly.

Download errors can also happen if you have multiple Etsy accounts and are logged into a different account from the one you placed an order with. Please make sure to log in to the account that you placed your order with. Feel free to contact me if you continue to have issues.

Charts compatible with PatternKeeper are named “XYZ_PatternKeeper.pdf” or “XYZ_PatternKeeper.zip.” If you have a PDF file, it can be imported directly into the app. For ZIP files, extract them first. On an Android device, open the "Files" app, find the ZIP file, and tap to extract the PDF files.
To import a chart into PatternKeeper, open the app, go to the "..." menu, and select "Open PDF." Choose the file named “XYZ_PatternKeeper.pdf.” If prompted about multiple charts, click "OK." My charts include both black-and-white and full-color versions. To remove one, click the trash icon and confirm with "OK."
After importing, click "Verify Chart." The pattern will display with legends and DMC floss numbers. Use the arrow icon for full access.

I would happily issue refund as long as the purchased patterns have not been "Downloaded". Please contact me for further details.

At this time, I’m not accepting custom orders. All patterns are sold as is, and I’m unable to make color adjustments or offer guidance on color changes.

I am not taking any physical orders at this time. On a happier note, learning to cross stitch is fun and easy! Since most of my patterns are small, they can usually be stitched in a couple of days. All you need is some embroidery floss, cross-stitch fabric, and tapestry needles which you can find at your local crafts store or online.

You may sell the items you make from my patterns. However, the patterns themselves cannot be sold, republished, or remade physically and/or digitally. Credit is not necessary but is always appreciated.