Welcome! Thank you for visiting our shop, and taking time to read our policies.
PLEASE NOTE OUR PRODUCTION TIMES TO CREATE YOUR PIECE(S)-THIS DOES NOT INCLUDE SHIPPING TIME TO YOU---THIS IS WHY WE ASK YOU READ THE LISTING AND LOOK AT ALL PICTURES. THANK YOU
NO REFUNDS FOR PACKAGES DELAYED IN TRANSIT. PLEASE CONTACT USPS FOR PACKAGE PROBLEMS.
WE SHIP USPS..... FIRST CLASS MAIL IT IS NOT GUARANTEED BEFORE CHRISTMAS
Thanks for understanding.✌️***USPS is experiencing delays in processing and final delivery due to changes within their system, unprecedented volumes and COVID safety restrictions. As a result your order may experience gaps and delays in tracking event updates. We are not responsible for packages once they are in possession of the USPS.
Please email us with any questions or concerns.
We reserve the right to cancel and refund any order at our discretion.
Custom orders require a 50% non-refundable deposit. No refunds.
Please review the shipping address you provide us with at checkout.
We are not responsible for items shipped to incorrect addresses, or items lost in shipping.
All items have tracking information provided. Shipping is calculated by weight and size of box, method of shipping, and your location. We do refund any excess shipping charges (if applicable) at time of shipping and creating label.
All inquiries for orders must be completed through Etsy.
ALL our items are GLASS and therefore fragile, please bring glass indoors during extreme weather to avoid damage. Please open your package and examine your pieces upon receipt. Damaged shipping box and Items broken in shipping MUST be photographed within 24 hours of receipt for refund or replacement.
We ONLY ship to address provided we will NOT change ship to address once order has been placed.