YOUR SATISFACTION COUNTS
If there is a reason for not being happy with the product you received, please tell us about it before you leave a feedback. We will do our best to make you satisfied.

URGENT ORDERS
Please contact me if your time is limited and we can discuss the possibilities.

SHIPPING
Usually, I ship the items a few days or weeks before the wedding date but feel free to let me know for any sooner date.

HOW CAN YOU CANCEL AN ORDER?
For a full refund, please cancel your order before the shipping date. After that, cancellation is not possible.

RETURNS
You have 14 days to send back the item. The item must be in original condition. Shipping fees are not refunded (only the product price). I do not refund shipping on returned/refused orders. Also, the costs for sending the item back to us is to be paid by the buyer (including any customs fees that may apply).

RESEND
If your package comes back to us marked as UNCLAIMED, we may send it to you again upon your request but you have to cover the shipping costs.

ESTIMATED SENDING & DELIVERY
I ll do my best to meet the shipping estimates but cannot guarantee them. The delivery estimates given for the products are the official estimates of the carrier that we use. We have very good experiences with keeping these but it may rarely happen that a package may be delayed for some reason. Once the order is confirmed as "shipped", we will provide you with a tracking link where you can check the parcel status. Please message us if there is any issue with the tracking or delivery deadline, we may ask the carrier for information.

CUSTOMS
When you purchase something from another country you act as an importer of the product. As customs policies vary from country to country, we recommend that you contact the corresponding customs office to inform yourself of the import restrictions that apply to specific products. We shall not be responsible for returns.

CUSTOM AND BIGGER ORDERS
Custom orders and bigger orders can not be canceled when I already started working on them (if at least 30% of works has already been done from bigger orders).

GDPR
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices. Nathan should then go on to include information on the following:

1. Information I Collect

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

2. Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3.Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

7. How to Contact Me

For purposes of EU data protection law, I, Anna Stullerova, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info@lavi.la. Alternately, you may mail me at:

LAVÍ, Janik 100, 04405 Janik, Slovakia