Returns policy details:

* Please contact us within 3 days for any returns.
* Item(s) must be in the original, undamaged condition.
* Ship item(s) back to us within 14 days of delivery.
* We will issue a full refund MINUS the shipping fee.
* Buyers are responsible for the shipping fee to return the item(s) to us.
* Shipping fees are not refundable.
* All custom orders are not returnable and refundable unless they arrive damaged or defective.
* If your item(s) arrives damaged/defective or if you receive the wrong item(s), please contact us immediately and include a photo of the damaged/defective and/or wrong item(s) for faster processing time.

*Our processing time is 1-2 business days, excluding weekends and US holidays.
*All orders are shipped by using USPS First Class Mail Service.
*You can also upgrade to USPS Priority Mail Service for an additional charge.
*Do you need to receive your order at a certain time frame? Please contact us prior to placing your order as we can offer other expedited shipping & handling services.

Shipping Timeframe:
Domestic:
USPS First Class Mail: 3-5 days
USPS Priority Mail: 2-3 days

USPS does not guarantee the package transit times.

All International orders are mailed by DHL, UPS or USPS.

*We're Not Responsible for Missing Or Broken Items Due to Shipping.

18k gold filled is a beautiful more affordable alternative to solid gold as it is a genuine layer of gold permanently bonded onto base metal with heat and pressure that contains 100+ times more gold than gold plated.
It is extremely durable, won't chip or flake, is tarnish resistant, and is a great alternative to expensive solid gold jewelry.
It looks great and with proper care.
Gold filled jewelry can also be worn by people with sensitive skin since its 100% Hypoallergenic, Lead and nickel free. Our Base Metal Is White Brass

All of our jewelry pieces are delicate and need extra care and love. As such, please:
* Take off the jewelry if you plan to get into the beach, pool, shower, bath, spa etc.
* Remove the jewelry before going to sleep, exercise or if you plan to do any physically strenuous activities. This is to avoid any unnecessary wear and tear.
* Put on the jewelry last, only after you apply any make-up, skin care products, perfume, hairspray, etc.
* Avoid contact with any harsh chemicals such as household cleaners, acid, alkali, corrosive substances, etc. This includes not using any chemical jewelry cleaners.
* Wipe down your jewelry with a soft, lint-free polishing cloth and store in a sealed bag or box in a cool dry place.

Contact us, if you have any question

Our business hours are Monday - Friday 9:00am to 6:00pm EST

If you are not satisfied with your item(s) or if there is any problem with your order, please CONTACT US before leaving any negative or neutral feedback. We will gladly work with you to resolve any issues you might have.

**Seller have the right to refuse orders. If so you will be notified**

Items May Vary in Size/Thickness/Style/Tone:
- Clasps
- Extenders
- Chain
- Anklets
- Bracelets
- Jump rings
etc.

Le Sophisticate is not liable for broken pieces after delivery as all items are sold at a wholesale price, not retail. This may vary by situation. If an item arrives broken or breaks after delivery, please contact us for further support.
***Please note that Le Sophisticate is NOT responsible for lost or damaged packages.***