Our items are almost all personalized and therefore cannot be returned. We're sure you understand that once we create your custom items, our resources have been consumed and can not be used again.

We accept credit cards, Etsy gift cards, and PayPal.

We mail everything US Post first class which can take up to 2 weeks for domestic and 6 weeks for international mail. If you would like Priority or Express mail, please upgrade in the check out options. Please note that we can not be responsible for loss or damage that occurs in transit, which can happen from time to time. If you would like to insure your purchase you may also add it in the upgrades section. We can replace lost or damaged items at a reduced rate of 50% off the original price if insurance is not purchased.

Orders that are lost or returned to us because the shipping info that the buyer entered was incomplete or incorrect, will be charged for reshipping. International orders that are returned because recipient didn't pick up or claim will also be charged for reshipping. If you are sending something as a gift internationally, it's best to have it sent to yourself first so you pay any customs fees and not the gift recipient.

International customers: please do not ask us to mark your merchandise as "gift" on the customs form or to put in different values than actual prices. It is illegal and considered customs fraud. We won't do this under any circumstances. International customers are responsible for any customs and/or import fees that are levied. Check with your local customs office for what fees you will be charged to receive something from another country.

Note that in very rare instances, items with wax seals may re-melt in transit if they must travel through extreme heat. If you know that your area will be experiencing a heat wave, you may wish to wait until it passes to order.

Errors on an item will be replaced with a corrected version. Typos that are on the Etsy order, convos, or any personalization forms submitted by the buyer will be charged a 50% reprint fee. Please proofread your answers before submitting.

Each item is custom made and may vary slightly from images posted on the site. We may need to take creative license with the positioning of personalized text and other attributes of our items so that they look their best. Note that any foul or hurtful language will be edited out as all our items must be PG rated.

We reserve the right to refuse service to anyone for any, or no, reason whatsoever.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Legendary Letters on Etsy (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Ecwid and Woocommerce shopping carts to power our online store and Jotform for our personalization forms. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at legendaryltrs [!at] gmail.com or by mail using the details provided below:

805 Jackson Street, Fairfield, CA, 94533, United States