LemonBells

At LemonBells, your privacy matters. This policy explains what personal information I collect, how I use it, and how it is protected when you place an order or contact my shop through Etsy.

Information I Collect

To complete your order, I may receive certain information from Etsy, including your name, shipping address, email address, order details, personalization information, and any messages or files you send for your custom order.

For custom printed items, this may also include names, dates, event details, logos, photos, wording, colors, or design instructions that you provide for your labels, favors, or event products.

How I Use Your Information

I use your information only as needed to:

Create and personalize your order
Send proofs or communicate about your order
Print, package, and ship your items
Provide customer support
Resolve order issues, replacements, or delivery concerns
Keep required business, tax, and order records
Comply with Etsy’s policies and applicable laws

I do not sell, rent, or trade your personal information.

Sharing Your Information

I only share your information when necessary to complete your order or run my business. This may include sharing limited information with Etsy, shipping carriers, payment processors, production or printing support providers, or professional service providers such as tax or legal advisors.

I may also disclose information if required by law, regulation, legal process, or to protect my rights or business.

Custom Artwork, Photos, Logos, and Files

Any photos, logos, wording, names, or artwork you provide are used only to create your custom order, communicate about your proof, and complete your purchase.

I will not intentionally use your personal photos, private event details, or custom files for marketing without your permission.

Data Retention

I keep order information for as long as needed to complete your order, provide customer service, maintain business records, comply with legal or tax obligations, and resolve disputes.

Custom proof files and order-related messages may be retained for business records and reorder support unless deletion is requested and I am legally or operationally able to delete them.

Your Rights

Depending on where you live, you may have the right to access, correct, or request deletion of certain personal information.

For information held by Etsy, you may contact Etsy directly through your Etsy account. For information I personally hold as the seller, you may contact me through Etsy Messages.

How to Contact Me

For privacy-related questions or requests, please contact me through Etsy Messages at the LemonBells shop.