Hello There!~
Featured items
All items
Announcement
About LemonSwoup
-
My workspace || Everything is hand-made in my own office. Nothing is outsourced as of now.
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
More information
Frequently asked questions
SLOW, LOST, STOLEN, OR DAMAGED MAIL 📬
• Your order will be processed during the weekend and shipped out on Tuesday but after the post office receives it, I am I have no control over slow, lost, stolen, or damaged mail, as the mail is no longer in my hands.
• If your order is missing or damaged in transit, please contact me before leaving a review and I can send you a replacement.
• Please allow 3 weeks maximum for USA orders to arrive from the day I ship them out before marking them as lost.
• PLEASE double check your shipping address when placing your order! Especially if you live in an apartment or have a mail forwarding service.
HANDMADE 🌱
• All of my products are handmade in my own office. Because of this there might be slight variations between products. All items are checked for quality before being sent out.
PROBLEMS WITH YOUR ORDER? 💬
• If you had problems with your order (received the wrong product, product got damaged in transit, etc.) PLEASE email or message me BEFORE leaving a review! And I will work with you to come to a resolution.
• BE SURE TO READ the entire listing description as well as my FAQ before placing your order.
DIGITAL GOODS 🖥️
• Digital goods such as twitch packages and Vtuber files are ABSOLUTELY NON-REFUNDABLE according to Etsy’s digital goods policy. If there is a problem with your digital download, please contact me and I can resolve it.
• All digital goods are sent in a packaged file. If you would like one item separate from the package, please contact me and I will try to work something out.