LeoJadeCollection

Of course. I take full 10 pictures+ Video of the exact product for EVERY single item listed in my shop, I don't post same type of gemstone bulkly even they are same quality and same type. due to jade are differs made by nature. customers will able to see the unique characteristics of each item. and only unique characteristics of each item can be a proof that you received the item in listing pictures.

My bead bracelets and necklace are made with a specific number of beads, and there are no extra beads to add if you need to make the bracelet/necklace larger, but I can help with restring the bracelet/necklace into smaller size upon request. information is in the description, if you are not sure how to measure your wrist size, please contact me for help

Please note, color variation is inevitable for online shopping,due to the processor of the shooting equipment, lighting sources,the setting of the display that you use, as well as each person’s
eyesight condition.

I strived to present each item as accurate as I could, I mostly taking pictures under natural sunlight (direct and indirect), and sunlight does changing throughout the day.

If you would like to see pictures of the product in the dark corner,please ask. No vendor is going to present ugly pictures for their products. Please be reasonable, personal assumption and opinion does not determine the value of the product.

Yes. Please contact me within 3 days of delivery to request a return, and provide return tracking within 7 days of delivery.

Please note:

Free shipping is only offered for completed purchases.

For returns due to personal reasons (such as change of mind), the original shipping cost we paid and the return shipping cost will be the buyer’s responsibility.

Any unreturned gifts are non-refundable.

Items must be returned in complete, undamaged condition, including all original accessories.

Yes. Seller charges 10% restocking fee for returned product that was not due to quality issue or due to damages incurred in transit. The pandemic has led to an increase in online shopping and returns, which has also led to higher costs for vendors. There is a fee for returns that are made simply because the customer changed their mind。

Before shipping, I carefully inspect every item to ensure quality — including checking that bracelet elastic cords are strong and that pendant cords are securely tied.

However, cord durability also depends on how the item is handled. Pulling or stretching cords with excessive force, as well as normal wear over time, may cause them to loosen or break.

Loss or damage caused by cord breakage after delivery — whether due to improper handling or natural wear — is not considered a product defect. Buyers are responsible for regularly checking and maintaining to ensure safe use.

If you receive your item and notice any issue, please contact me immediately