1. Returns and exchange details:
Before placing an order in our store, carefully read the description and characteristics of the goods, so that in the future there will be no difficulties.

1.1 Each item is handmade, so there may be slight differences between the photo and your item. There may also be a slight 0.39 inch (1-1.5 cm) size difference in product size from the listed size. This is normal for handmade items, but we try our best to fit the sizes shown.
Colors may differ from the original. You can also request additional photos by writing to us.

1.2 If, due to our fault, you received a poor-quality or wrong product that you ordered, we will definitely take responsibility and offer you a solution depending on the situation.
Please note that you have two weeks to return or exchange an item. Please contact us within this time so that we can resolve your issue. After the expiration of this time, complaints will not be processed. Please also note that products for return or exchange must be in perfect condition with all tags. If the product was in a sock, then we will not be able to return your money or exchange it.
We will refund you the cost of the item only after we receive it back and provided it is in perfect condition, without signs of use.

1.3 Products made to order according to your measurements cannot be returned and exchanged as this is an individual order and no one except you can wear it. Therefore, be careful when writing us your parameters.
If you still find some kind of defect, please send us a photo that shows it.

1.4 If the product does not suit you and you want to return or exchange it, you can send it back to Ukraine to us. Please note that you pay the cost of delivery to the sender's country!

2. Delivery
2.1 Delivery can take from 14 days to 45 days depending on the country (for details of delivery to your country, please see our FAQ or shipping policy). Please take this time into account when placing your order. You can also use express delivery for an additional fee.

2.2 Once your order has been dispatched, we are not responsible for it. If your parcel has arrived in the destination country, you can resolve all issues directly at the post office whose zip code you specified when placing your order. The importer is always responsible for the import of goods into his country, therefore, the question of the parcel (the goods themselves, its value, etc.) is addressed by customs to the citizen of the country who imports it from abroad. In this case, the buyer is responsible for communicating with customs. Therefore, unfortunately, in this case the seller will not be able to help you.

2.3 You can track the path of your parcel in the order menu or by track number, which will be available to you after the seller has sent your goods. Please note that if you do not pick up your package within 30 days of delivery, your package will automatically be sent back to the sender's country. Therefore, be careful!

We are trying for you.