LohaCustomOfficial

Privacy Policy for Etsy Store
This Privacy Policy explains how we collect, use, and disclose your Personal Information when you visit or make a purchase from our Etsy store (referred to as “the Store” or “we”). We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) when dealing with the personal data of our customers.

Contact Information
If you have any questions, require further information about our privacy practices, or wish to lodge a complaint, please contact us via Etsy's messaging system or by email at hi@lohacustom.com.

Collection of Personal Information
We collect information about you when you interact with our Etsy store, including when you make a purchase or contact us directly. This information is necessary to process your order and communicate with you regarding your purchase.

Types of Personal Information Collected:
• Order Information: When you place an order, we collect Personal Information required to process your transaction, such as your name, billing address, shipping address, email address, phone number, and payment information.
• Communication Information: We collect the information you provide when you contact us directly for customer support.
• Device Information: We may collect details about the device you use to interact with our store, including IP address and browser details, to improve our store’s functionality and optimize your shopping experience.

Use of Personal Information
We use your Personal Information to:
• Process and fulfill your orders.
• Provide customer support.
• Communicate with you about your orders and our products.
• Improve our Store’s user experience and functionality.
• Prevent fraud and comply with legal obligations.
We will never use your information for unsolicited marketing messages or share your data with third parties for unrelated marketing purposes.

Legal Basis for Processing (For EU Buyers)
As an EU resident, your Personal Information is processed based on the following legal grounds:
• Performance of a contract: We process your information to fulfill our contract with you when you place an order.
• Consent: In cases where you provide explicit consent (such as signing up for newsletters), we will process your information based on that consent.
• Legal obligation: We may process your data to comply with legal requirements, such as tax laws or regulations.

Sharing of Personal Information
We will never sell your Personal Information. However, we may share it with trusted third-party service providers for the purpose of fulfilling your order, such as:
• Payment processors (e.g., Etsy Payments)
• Shipping providers
• Customer service platforms
We will ensure that any third parties we share your information with are GDPR-compliant and take appropriate steps to protect your data.

GDPR Rights for EU Residents
If you are an EU resident, you have the following rights regarding your Personal Information:
• Right of Access: You have the right to request copies of your Personal Information.
• Right to Rectification: You can request that we correct any inaccuracies in your data.
• Right to Erasure: You may request that we delete your Personal Information under certain conditions.
• Right to Restrict Processing: You may ask us to restrict processing your Personal Information.
• Right to Data Portability: You have the right to request your data in a structured, commonly used, and machine-readable format to transfer to another service provider.
To exercise any of these rights, please contact us via Etsy’s messaging system or email.

Data Retention
We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this privacy policy and to comply with legal obligations, such as tax and accounting laws. If you wish to have your data deleted, please contact us, and we will comply with your request to the extent possible.

Behavioral Advertising and Cookies
We may use cookies and similar tracking technologies to enhance your shopping experience and show you targeted advertisements that may be of interest to you. You can learn more about how Etsy uses cookies and how to manage them by visiting Etsy’s Cookie Policy.
For more information about targeted advertising, visit Etsy’s policies on advertising and privacy.

Security of Personal Information
We take the security of your Personal Information seriously and employ commercially reasonable measures to protect it from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is fully secure, and we cannot guarantee absolute security.

Third-Party Links
Our Etsy store may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy
Our Etsy store is not intended for children under the age of 16, and we do not knowingly collect Personal Information from anyone under the age of 16. If we become aware that we have inadvertently collected data from a child under 16, we will take immediate steps to delete that information.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our Etsy shop page with a revised “Last Updated” date.

Last Updated: June 11, 2025