Accepted payment methods
Returns and exchanges
REFUNDS/RETURNS (CUSTOM & MADE TO ORDER) – Refunds will not be issued for Custom/Made to Order Listings. These have been created with your specific requests in mind, and cannot be re-sold. If however you are unhappy with your purchase please contact me within 3 days of receipt so we can discuss a possible compromise.
READY TO SHIP ARTWORK: Orders must be paid in full before item(s) can be shipped.
CUSTOM WEAVINGS/TAPESTRIES: An initial $25 deposit is required to secure a spot for custom artwork (please see "Weaving" section of shop for custom listing). After custom spot is secured we can begin discussion via convo/email regarding design and full amount due. Once design is agreed upon and the buyer gives permission to precede, the remaining balance due is required before work on any custom artwork can begin. Deposit is nonrefundable if buyer backs out, but may be used towards the purchase price of any ready to ship listing.
SHIPPING TIMELINE (CUSTOM WORK): Please refer to the shipping timeline included in each listing. Please note, it takes time to design, gather necessary supplies, and complete your order in addition to the time it takes to ship. Each custom listing will have the latest availability reflected. If you need something sooner please contact me prior to purchasing to inquire about my availability.
SHIPPING W/IN THE US: All US orders following USPS guidelines will be shipped via Standard Post with tracking # included. Depending on your location this could take anywhere from 3-10 days. . For orders not within USPS guidelines of weight/dimension will be shipped Priority Mail. I am not responsible for any fees due at time of delivery and cannot guarantee delivery by a certain date unless previously discussed and agreed upon (and in some cases additional shipping costs applied).
INTERNATIONAL SHIPPING: All international orders following USPS guidelines will be shipped First Class International with tracking # included. For orders not within USPS guidelines of weight/dimension will be shipped Priority Mail International. Cost to ship will be reflected in item listings. I am not responsible for any additional fees due at customs and cannot guarantee delivery by a certain date for international orders.
SHIPPING UPGRADE: If you are interested in upgrading shipping for a faster processing time or to add insurance/signed delivery please contact me prior to purchasing for a quote including updated shipping costs. Once additional shipping costs are agreed upon I will reserve your listing(s) and update shipping costs.
DAMAGES: I take great care in packaging your artwork. Although I am not responsible for damages incurred during shipment and a refund will not be issued, I would like the opportunity to discuss so we can reach a resolution that is suitable for both parties.
Additional policies and FAQs
SOCIAL MEDIA/IMAGE RIGHTS: I reserve the right use and display images of any and all artwork I create, including custom artwork. Once you purchase the items you have the right to take photos of the artwork you have purchased, but please give a photo credit.
ADDITIONAL QUESTIONS/CONCERNS: If you have any questions that have not been addressed in the above section(s) please reach out for clarification. Chances are if you’re wondering…others are wondering too!