Lotions

Due to the nature of health and beauty products its impossible to accept returns. We suggest that all of our customers read our feedback to see what others are saying about the products in question, if you're still unsure, please order our smallest size of product before committing to a larger size.

ALL SALES ARE FINAL. We are a small shop and keep our prices low and affordable so that everyone can enjoy all natural bath and body products! Because of this we have a final sales policy. So please, ask us whatever questions you may have up front. We're happy to help and get you the perfect item(s). By purchasing our lovely products you are agreeing not to hold Red Lodge Lotions and Potions liable for negative reactions as a result of using our products (no, we've never had this happen, but our lawyers made us include this!).

If you have a specific question about our policies or product, please feel free to send us a conversation and we will respond as soon as possible.

Please note: WE ARE NOT RESPONSIBLE FOR LOST OR DAMAGED PACKAGES. If you want to purchase insurance you may do so by contacting us prior to ordering. ALL LOST, STOLEN OR RETURNED packages paid without insurance are the responsibility of the buyer. USPS failures are not our fault or a reflection on our level of dedication to our customers. Please be understanding and know that if it happens we will do everything we can to help you with the issue.

INTERNATIONAL SHIPMENTS
International orders vary a lot for delivery times, so it is impossible to give a date, USPS do not quote delivery times for this service, but it can range from 10 - 20 business days. This depends on your country as well. { we cannot control customs delays and are not responsible for lost or stolen packages }. If you want to add insurance to your order please contact us prior to purchasing.

We accept PayPal, credit and debit cards as primary sources for payments. Orders paid through Etsy using a debit or credit card will show on your bill as ETSY Brooklyn, NY.

YES, we wholesale - and are delighted to answer any wholesale inquiries. Feel free to contact me via my Etsy 'contact' button or email me us and we will happily answer any questions you may have.

We ship via USPS to offer you the most economical shipping method possible. Most domestic orders come with free tracking. International orders do not automatically come with tracking, however for an additional fee we can provide a tracking number for international orders. Please contact us for a quote.

PLEASE NOTE: WE ARE NOT RESPONSIBLE FOR LOST, STOLEN OR UNDELIVERED PACKAGES. If you want to purchase insurance you may do so by contacting us prior to ordering. ALL LOST, STOLEN OR RETURNED packages paid without insurance are the responsibility of the buyer. USPS failures are not our fault or a reflection on our level of dedication to our customers. We are a small business and simply cannot afford to cover USPS issues; please be understanding and know that if it happens we will do everything we can to help you with any issue.

INTERNATIONAL SHIPMENTS
International orders vary a lot for delivery times, so it is impossible to give a date, USPS do not quote delivery times for this service, but it can range from 10 - 20 business days. This depends on your country as well. { we cannot control customs delays and are not responsible for lost or stolen packages }. If you want to add insurance to your order please contact us prior to purchasing.

International package IDs are NOT tracking numbers, just a parcel number. It will most likely show as being in Los Angeles, CA if you try to track it as this is the International postal hub. If you want a tracking ID it will need to ship FedEx or UPS which is about 4x the cost. Any packages returned due to wrong/incorrect address will be reshipped at the cost of purchaser.

We understand that for some countries there are customs fees due when your package arrives, this is at the cost of the buyer. We will not mark packages as gifts for fee avoidance. We will also not mark the items as anything other than what they are, please do not ask us to mark as samples or anything else. We mark the packages as containing exactly what they contain and nothing else. Anyone asking for this will have their order canceled and money refunded.