LucentLightshop

Please inspect your purchase immediately and message us of any damaged, incomplete, or inaccurate shipments.

Cancellations- Purchaser must notify us within 48 hours for a full refund. After 48 hours, we have already ordered your parts, started drilling holes, sent your parts to the electro-plating shop etc. Cancelling your order leaves us with work already completed and nothing in return. For this reason, we charge a 15% cancellation fee for orders cancelled after 48hrs and have not been shipped.

Returns- We happily provide refunds for non-custom items sent back (as received) within 14 days of purchase but do charge a 15% restocking fee. Items must not have been installed, damaged, or length of wire modified, and have been packed with care for return. Shipping charges are non-refundable.

Custom fixtures that are designed and produced between Lucent Lightshop and it's customer (that is manufactured or finished for a specific customer's space) are not returnable.

We can not be responsible for damage to fixtures related to mis-handling or inexperience with installation. Fixtures should always be installed by a licensed electrician.

Warranty - 2 years

Warranty Details - Our 2 year warranty is limited to repair or replacement of the fixture itself, and does not extend to peripheral charges such contractor or electrician fees. The determination of whether to repair or replace a fixture will be made by Lucent Lightshop at our discretion. Any approved repair work must be performed by a Lucent Lightshop technician at our workshop, or an authorized representative of Lucent Lightshop on site. Any unauthorized repairs or modifications will void this warranty entirely. Incorrect installation or failure to follow our care instructions will void this warranty entirely. This warranty does not cover damages from weathering/environment, misuse, or normal wear and tear.

We accept paypal, major credit cards via Etsy's direct checkout, and Etsy giftcards

Please allow a 4 week production period on all fixtures, not including shipping time. Our shipping account is with Fedex, if you have a PO box please list an accurate physical address when purchasing.

Our fixtures are not sent with signature confirmation r/t the majority of our customers not being home during the day to receive. If you need a signature confirmation please message me with your purchase to request

** If a fixture has been returned to us related to non-delivery we will not be held liable for that return shipping cost. You must monitor your tracking # as well as abide by the holding times set forth by the parcel company if you make arrangements with them to hold or pick up your item.

We'll ship to the Etsy address provided, unless you request otherwise.

We are excellent packers, because we know how it feels to be excited about a package and then open it to find it's broken! Our boxes are crush rated and packed with care.

We are happy to ship our smaller fixtures to International customers, please message us for shipping prices and electrical information. ** Buyers are responsible for all international customs charges.

All of our surface mount lighting is UL listed for dry locations. We do accommodate requests for damp rated fixtures, please message us to issue the rating.

***All of our fixtures are hand crafted to order,and take hours sometimes days to create. Related to our volume, our production time is at 4 weeks. Most details about our fixtures are located within the listing, please feel free to message us if you have any questions.

Thank you for visiting our shop!