LumaVisualSupply

Privacy Policy — Luma Visual Supply
1. Introduction
At Luma Visual Supply, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, share, and retain information when you purchase a digital product, contact us, or otherwise interact with our Etsy shop.
This policy applies only to information handled by Luma Visual Supply. Etsy processes certain information separately under Etsy’s own Privacy Policy.

2. Personal Information We Receive
To complete an order or provide customer support, we may receive information from Etsy such as:
Your name
Your email address
Your Etsy username
Order and transaction details
Billing or location information made available through Etsy
Information you provide through Etsy Messages
Details required to provide personalization or customer support

Payment information is processed securely by Etsy. Luma Visual Supply does not receive or store your complete credit card or payment account details.

3. Why We Use Your Information
We use your personal information only when necessary to:
Process and deliver your digital purchase
Provide access to templates, downloads, or related resources
Respond to questions and provide customer support
Resolve order, file-access, or technical issues
Maintain business and transaction records
Prevent fraud or misuse of our products
Comply with applicable tax, accounting, and legal obligations

We do not use information received from Etsy to send unsolicited marketing emails or add buyers to external mailing lists without their clear consent.

4. Legal Basis for Processing
Where applicable, we process personal information based on:
Contract: To complete your order and provide the purchased product
Legal obligations: To comply with tax, accounting, or regulatory requirements
Legitimate interests: To operate, protect, and improve our shop and customer service
Consent: When you have specifically agreed to an optional use of your information

You may withdraw your consent at any time where consent is the basis for processing.

5. How Information May Be Shared
We share personal information only when reasonably necessary.
Information may be shared with:
Etsy: To process orders, payments, messages, disputes, and shop services
Service providers: When required to deliver files or provide technical support, such as secure cloud-storage or template platforms
Professional advisers: Such as accountants or legal advisers when necessary
Government or regulatory authorities: When disclosure is required by law
Business successors: If the shop is transferred, reorganized, or sold

We do not sell or rent buyer information to third parties.
Third-party platforms linked through a purchased product may process information under their own privacy policies and terms.

6. Data Retention
We retain personal information only for as long as reasonably necessary to:
Complete and support your order
Maintain required financial and business records
Resolve disputes
Enforce our agreements
Meet legal, tax, or regulatory obligations

When information is no longer needed, it will be securely deleted or anonymized where reasonably possible.

7. Data Security
We take reasonable steps to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no online platform or electronic storage system can guarantee absolute security. Etsy account and transaction security are also subject to Etsy’s own systems and policies.

8. International Data Transfers
Luma Visual Supply may operate from a different country than the buyer. Etsy and any necessary service providers may process information in countries with different data-protection laws.
Where required, personal information will be handled using appropriate legal safeguards.

9. Your Privacy Rights
Depending on your location, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of certain personal information
Object to or restrict certain processing
Request a portable copy of your information
Withdraw consent where processing is based on consent
Submit a complaint to your local data-protection authority

Some information may need to be retained where required for legal, tax, security, or dispute-resolution purposes.
For information held directly by Etsy, you may also need to submit your request through Etsy.

10. Children’s Privacy
Luma Visual Supply products and services are not intentionally directed toward children under the age required to enter into a valid online purchase agreement.
We do not knowingly collect personal information directly from children.

11. Changes to This Policy
We may update this Privacy Policy when our products, business practices, legal obligations, or Etsy’s policies change.
The latest version published in our Etsy shop will apply.

12. Contact
For questions, privacy requests, or concerns about how Luma Visual Supply handles your information, please contact us through Etsy Messages.
We may need to verify your identity before completing certain privacy-related requests.