LydiaLaneHome

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from my Etsy shop, contact me, or otherwise use my services through Etsy.com.

1. Information I Collect

To fulfill your order, you must provide Etsy with certain information (which Etsy then shares with me), including:

Your name

Email address

Shipping address

Payment information

Details of the product you are ordering

Any personal information you provide in messages or customization requests

I rely on Etsy to securely process payment information. I do not have access to your full payment details.

2. Why I Need Your Information and How I Use It

I collect and use your information for several reasons, including:

To provide my services, such as fulfilling and shipping your order

To communicate with you regarding your order or customer service inquiries

To comply with legal obligations (such as tax laws)

To resolve disputes or enforce agreements

To improve my shop and customer experience

3. Information Sharing and Disclosure

Customer information is important to my business. I share your personal information only for limited reasons and in limited circumstances, including:

Etsy: I share information with Etsy as necessary to provide you with my services and comply with Etsy’s Seller Policy.

Service Providers: I may use trusted third parties (such as shipping carriers like USPS, UPS, or FedEx) to deliver your order. These providers will receive the information necessary to perform their services.

Legal Requirements: I may collect, use, retain, and share your information if required to respond to legal processes or government requests, enforce my agreements, or prevent fraud.

4. Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as required by law. For example, I may keep order information for tax and record-keeping purposes.

5. Your Rights

If you reside in certain regions (such as the European Union), you have rights related to your personal information, including:

The right to access the personal information I hold about you

The right to request corrections or deletion of your information

The right to object to certain uses of your information

If you would like to exercise any of these rights, please contact me through Etsy messages.

6. How to Contact Me

If you have questions or concerns about this Privacy Policy or your personal information, you may contact me through Etsy messages.

For the purposes of EU data protection law, I, [Denise Wilmoth/Lydia Lane Home], am the data controller of your personal information.