MARYJOHN

Announcement    ⚒ NOTICE: due to muscular problems in my hands and other challenges, orders are taking ****4 WEEKS**** in production. I may be able to rush an order, please just message me AND please add the rush order listing to your cart and check out with that, and add a *note to seller* in the shopping cart during checkout noting when you need it.
Thank you so much ♥️

!!! INTERNATIONAL BUYERS: orders are taking *at least* 8 weeks from SHIP DATE to delivery date (NOT INCLUDING a 3-4 week PRODUCTION TIME) due to shipping delays across the board. Orders shipping out of the US could take 2-3 months or longer to arrive. ****Refunds cannot be given until 3 months have passed from ship date.****

*If you’d like to contact me, please send me a message here on Etsy, not through my email, and I beg you to give me a bit more time to respond... we’re juggling three small children... and it's just me here creating and shipping. Whew!
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Instagram: @maryjohnventre
Follow me to see in progress pieces, new item previews, and enter giveaways! And be among the first to receive promo codes!
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Welcome!
In this place I hope to share some of my ideas and imagination. Everything that I create has a story. My work is personal, and it makes me happy.
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I donate regularly to various charities- some of my favorites: SmileTrain https://www2.smiletrain.org , St. Jude http://www.stjude.org and many families and individuals that need help during their various personal struggles. Please consider donating to a charity that you hold dear and trust!

Please ask me a question or give me suggestions if you have one; I am happy to answer inquiries and make improvements to my business.

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Orders

- Unless otherwise stated, all of our items are made to order. Your order will be ready to ship approximately 3-4 weeks after your payment has been received.

- One of a Kind and Ready to Ship items are shipped within 3-5 days of receipt of payment.

- Regarding our white gold: We do not rhodium plate our white gold. Any white gold will have the natural look of raw white gold (a warm grey color).

- Regarding our rose gold: We do not use rose gold solder to fabricate our jewelry. Rose gold solder contains cadmium and is toxic to use. Any rose gold components soldered together will have yellow gold solder.

Shipping

- Shipping time does not take into account the time required to prepare your order.

- A tracking number will be sent to you once the order has been shipped.

- We ship via USPS.

- All items will be insured, and a signature will be required at delivery within the US.

- If an item is being shipped internationally it will be insured and will require a signature at delivery.

!!!! International Buyers !!! Please be aware of your country's Customs fees. All import duties and taxes are the buyer's responsibility. It is *not* part of the cost of shipping. (UK buyers- these fees and taxes seem to be strictly enforced for you!)

Packaging

- Your order will be shipped in a discreet padded envelope.

- Jewelry is packaged in a Mary John jewelry box.

Returns

-If you are unsatisfied with your piece, you may return it within 30 days if it is in the same condition in which it was originally shipped.

-If returning or requesting a resizing service, please ship it back in the original packing materials.

Resizing

I always resize purchases for free*.

-Please send to the return address on the package and include a note with your size request and the information of the original purchaser.

-Please ship it back in the original packing materials.

-If you have any questions, please feel free to ask.

*Regarding exchanges and re-sizes: it will generally take the same production time as a new ring, approximately 3-4 weeks.