Shipping and Refund Policies
Refunds and Returns
Please contact us if you have any problems with your order.
ALL SALES ARE FINAL and are not subject to return or exchange. The only exception to this policy is if you received an incorrect or defective item. We may, in some cases authorize a return on an individual basis, so long as product is unopened and unused.
If it is necessary to return an item, you must contact us first to authorize and arrange returns.
All returns must be properly packaged to avoid damage in return shipping.
Damaged returns will not be accepted or refunded.
Unclaimed Packages and Cancellations
Orders can be cancelled before we have shipped the order with no service fee.
Orders that have been shipped and are refused/not signed for or returned to us will be subject to a 35% return fee and shipping expenses.
Damaged Items or Missing Items
Please contact us within 7 Days of receipt of package to report any damage or to report any missing items or incomplete orders.
No claim for damage will be granted a refund without photo evidence of damage.
Shipping
Please verify your delivery address and email are correct. If you have provided an incorrect shipping address, your order could be delayed or not received at all. We are not responsible for orders shipped to an invalid or incorrect shipping address.
Orders are processed in 1-3 business days
Large orders, sales events & periods of heavy sales volume, or if we need to restock/manufacture products, may cause the processing time to be extended.
USPS is our preferred shipping carrier. First Class Mail is our standard shipping method. Shipping costs are calculated at checkout.
Tracking
All shipments are sent with tracking/delivery confirmation. Tracking information is provided via an email when we print your shipping label.
You can track USPS Mail shipments via the USPS website.
