We accept PayPal payment that is our preference because a good payment method but also the payment by credit card (if you can not do otherwise)
Know that if you do not have a PayPal account, you can pay on PayPal with your credit card. Here is a link for explanation www.etsy.com/help/article/361

You will receive your order within 2 days to 3 days. Check each item description for details.
We will keep you regularly informed of the status of your order.
Feel free to write us with any questions about the delivery.

For Toulousaines a hand delivery of your order can be arranged.

We send our packages by parcel tracking and generally everything goes well.

But we will not be liable for losses incurred between justified deposit mail in your mailbox and to the withdrawal letter in your mailbox.
If you have doubts about the reliability of your box and if you want, we can make a recommended or Chronopost surcharge at the current rate of the post.

Why I need your information and how I use it:

I rely on a number of legal bases to collect, use and share your information to provide my services to you, including:
- To process your order, resolve a dispute or provide customer service.
- when you have given me your explicit consent, for example by subscribing to my newsletter, which you can revoke at any time
- if necessary, to meet a legal obligation, a legal ruling or in connection with a request from the courts, such as keeping information about your purchases for tax purposes
- if necessary, to serve my legitimate interests, in case these legitimate interests are not overridden by your rights or interests, such as:
1) providing and improving my services. I use your information to provide the services you have requested and in my legitimate interest to improve those services
2) compliance with the Etsy Seller Rules and Terms of Service.
I use your information, if necessary, to comply with my obligations under the Etsy Seller Guidelines and Terms of Service.

Sharing and Distributing Information
Information about my customers is important to my business. I only share your personal information for a very limited number of reasons, as well as in a limited number of circumstances such as:
- Etsy. I share your information with Etsy when necessary to provide my services to you and to comply with my obligations under the Etsy Seller Rules and Terms of Service.
- Service Providers. I use certain trusted third parties to perform certain actions or provide certain services for my store
- Shipping companies, for example. I may have to share your personal information with these third parties, but only as necessary to perform these services.

Business transfers.
If I sell my business or merge it with another, I may have to share your information as part of that transaction, but only to the extent permitted by law.

Compliance with the law.
I may have to collect, use, retain and share your information if I believe in good faith that it is necessary and reasonable to:
- Respond to a legal process or state request ;
- Enforce my agreements, terms or regulations;
- Prevent, investigate or manage fraud or other illegal activity, or technical or security problems;
- Protect the rights, property, and safety of my customers or others.

Data Retention
I retain your information for as long as necessary to provide my services to you only and for the purposes set forth in my privacy policy. I may also need to retain this information to comply with legislative and legal obligations, resolve disputes and enforce my commitments.
I generally retain it for a period of : 4 years.

Transfers of personal information outside the EU
If I need to transfer your personal information outside the European Union, I rely on the Privacy Shield as the legal basis for doing so, as Google Cloud is Privacy Shield certified.

Your Rights
If you are a resident of certain territories, including the European Union, you have certain rights with respect to your personal information. Some of these rights apply generally, and others only in limited cases. These rights are described below:

Access.
You may have the right to access and receive a copy of the personal information I hold about you by contacting me. You can find my contact information below.

Modify, restrict, delete.
You may also have the right to change your personal information, restrict my use of it or delete it. Other than in exceptional circumstances (such as if I need to retain my store data for legal reasons), I will generally delete your personal information upon request.

Oppose.
You may object
- to the processing of certain of your information for my legitimate interests
- to receiving marketing messages from me after you have explicitly consented to receive them.
In such cases, I will delete your personal information unless I have legitimate reasons for its continued use, or where it is required for legal reasons.

Complain.
If you are a resident of the European Union and wish to express a concern about my use of your information (and without prejudice to any other rights you may have), you may do so to your local data protection authorities.

How to contact me
Under European data protection law, I, Florence Bloch, am the data controller with respect to your personal information. If you have any questions or concerns, you can contact me on my email contact [!at] melokane.com. You can also send me a postal mail at the address:

MELOKANE 3 place Beteille, 31500 Toulouse

*Regarding personal information held by Etsy, address your request directly to Etsy by contacting Etsy on the Etsy.com/help page.