MERCHTOPIA

It takes on average 3-10 days to fulfill an order, after which it’s shipped out.

The shipping time depends on your location, but can be estimated as follows:

USA:

• When shipped from the USA -> 5-​10 business days
• When shipped from China -> 10-20 business days

International: 10-20 business days

We work with an on-demand order fulfilment company with facilities in the USA and China.

International orders may be subject to customs duties or taxes, which are assessed by your local customs office. These fees are not under our control. Customs policies differ by country, so we recommend checking with your local customs office to see if any charges will apply to your purchase.

Please note: if you refuse the package or decline to pay any applicable fees, we cannot issue a refund. Returned items are typically discarded by the manufacturer, as they do not operate as a warehouse and cannot accept or store returns.

Before reaching out to us, please take a moment to check the following:

● Look over your shipping confirmation email to make sure the delivery address is correct.
● Contact your local post office to see if they’re holding your package.
● Check with your neighbors, in case the courier left the parcel with them.

Pro tip: Package theft has become more common, so if you won’t be home for deliveries, it’s always safer to use an address where someone can receive the package for you.

If your address was correct, and the package isn’t at the post office or with a neighbor, please email us at merchtopiastore@gmail.com with your order number and we’ll help you right away.

Your ZIP code is a crucial part of your shipping address, so it’s important to get it right. You can quickly look it up using a ZIP code finder, such as the USPS ZIP Code Lookup tool:
https://tools.usps.com/go/ZipLookupAction!input.action

Just enter your address and the correct ZIP code will appear instantly.

We partner with reliable, high-quality print-on-demand manufacturers based in the USA and China, with most of our production handled by our trusted teams in China. Every item is made to order using quality materials and modern printing methods to ensure your product looks exactly as expected.

You’ll receive a tracking link by email as soon as your order ships, and the tracking number will also appear in your Etsy order details.

We add tracking to every single order, without exception. If you don’t see tracking in your Etsy account, it usually means Etsy doesn’t recognize the carrier’s system. No worries, just send us a private message and we’ll provide your tracking number along with a direct link so you can follow your package easily.

If you ever have questions about your tracking or shipment, feel free to reach out anytime, we’re here to help.

We’re truly sorry if your order didn’t arrive in perfect condition. Please reach out to us within 3 days of receiving your item and include:

• Clear photos of the damaged or incorrect product
• Your order number
• Any details that might help us understand the issue

Once we have this information, we’ll review everything and get back to you with a solution as quickly as possible.

We’re happy to help if something isn’t right. Refunds or replacements are issued only in cases where an item arrives damaged or is incorrect. If your order arrives safely and matches the description, size chart etc., we’re unable to offer refunds or exchanges.

Because each item is made to order, we kindly ask customers to THOROUGHLY check the size chart before purchasing. If the wrong size is chosen, we can’t issue a refund.

If anything seems off when your order arrives, just send us a message with clear photos of the damaged or incorrect item, we’ll take care of it right away.