MSofE

Privacy Policy for MSofE

At MSofE, we take your privacy seriously and are committed to complying with the General Data Protection Regulation (GDPR). This privacy policy outlines how we collect, use, and protect your personal information when you interact with our Etsy shop.

1. Information We Collect
To fulfill your order, we must collect certain information from you. This includes:
- Name
- Email address
- Postal address
- Payment information (handled securely through Etsy)
- Order details (products purchased and special instructions)

We may also collect additional personal information (such as details for custom orders) if you provide this information voluntarily.

2. Why We Need Your Information and How We Use It
We rely on several legal bases to collect, use, and share your information, including:
- To fulfill your order: We use your personal information to process and deliver your purchases, provide customer support, and fulfill our contract with you.
- Legal compliance: We may need to collect and retain information if required by law (such as retaining details for tax records).
- Legitimate interests: As necessary to improve our services, resolve disputes, and manage our shop.

3. Sharing and Disclosure of Information
We only share your personal information for limited reasons and circumstances, as follows:
- Etsy: We share information with Etsy as necessary to provide you with our services and comply with Etsy's Seller Policy and Terms of Use.
- Service Providers: We may engage trusted third-party service providers to perform functions such as delivery services. We will share your personal information with these providers only to the extent necessary to perform these services.
- Compliance with laws: We may disclose your information if required by law, legal proceedings, or a government request.

4. Data Retention
We will retain your personal information for as long as necessary to provide you with our services and comply with our legal obligations. Typically, we retain data related to your purchases for 7 years (for tax and legal purposes). After this period, we will securely delete your information.

5. Your Rights
Under the GDPR, you have certain rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Change or delete: You have the right to request corrections or deletions of your personal information.
- Object: You can object to our processing of your information in certain circumstances, such as receiving marketing communications.
- Complain: If you believe we are not handling your data in compliance with GDPR, you have the right to file a complaint with your local data protection authority.

To exercise any of these rights, please contact us using the details provided below.

6. How to Contact Us
For any questions or concerns regarding this privacy policy, or if you would like to make a request concerning your personal information, please message us.

7. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted here, and you are encouraged to review this policy periodically.