Announcement “I like to think Machado are for those who like to have their feet on the ground and their heart in the clouds.”
“I like to think Machado are for those who like to have their feet on the ground and their heart in the clouds.”
"Because feet measures are the Achilles' heel of selling shoes online,
you must find exactly what your number is on my scale. This is very
simple to do: just place your foot on a sheet of paper and draw a line
around it, measure from the point of the toe to the back of the heel,
and then just make the comparison with the scale that always
accompanies every shoe.
For higher accuracy and better fit, you can measure both feet"
In case there's something you don't understand or if you have any doubts about my shop policies, please send me an email to : machadoshoes [!at] gmail.com
Accepted payment methods
If I haven't received the Paypal confirmation of payment in 3 business days the trasaction will be cancelled and the item(s) will be relisted.
PORTUGAL : I only ship with registered priority mail (with traking number).
(up to500gr = €4,00 )
(between 500gr andKg = €6,00 )
EUROPE: I only ship with registered priority mail (with traking number and delivery confirmation).
(up to 500gr= €7,00 )
(between 500gr and 1999gr = €10,00 )
(between 1kg and 2kg = €16,00 )
EVERYWHERE ELSE: I only ship with registered priority mail (with traking number and delivery confirmation)
(up to 250gr = €7,00 )
(between 250gr and 500gr = €10,00 )
(between 500gr and 1Kg = €17,00
(between 1 Kg and 2Kg = € 25,00
Shipping will be made to the address provided by Etsy and not the one on your Paypal. Please make sure that the address you select for delivery is the one you expect the item to be shipped to.
Portugal: 1/2 working days
Europe: 5/7 working days
EVERYWHERE ELSE: 7-21 working days
Delivery time varies and depends solely on the post office so I cant`t give you an exact time frame. Sometimes unexpected delays may occur.
Please note that I can`t be responsible to what happens to your package after I shipped it!
Refunds and Exchanges
Machado items are handcrafed with extreme care and attention but if you are not completely satisfied with the product, you can return it to us as long as it is still in its original condition. You can get a full refund (minus the shipping costs).
For this, please contact us within 5 business days after receipt.
Return shipping is your responsibility, we recommend that you return the package back to us via traceable carrier and that you insure the full amount of the merchandise you are returning.
We are not responsible for missing packages.
If you receive a package from us that looks damaged to the extent that the merchandise may be damaged, refuse delivery and let us know by e-mail immediately.
All custom made orders are non-returnable and non-exchangeable.
We have an exchange policy provided the item is unworn and in the original condition.. Pease contact us within 5 business days after receipt.
Return shipping is your responsibility, we recommend that you return the package back to us via traceable carrier and that you insure the full amount of the merchandise you are returning, we are not responsible for missing packages.
We neither sell nor share your information to outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order.
Additional policies and FAQs
I work with extreme care, patience and attention but leather is an uneven material by its nature. Its surface may have particularities that should be seen as signs of authenticity. I generally treat leather for enhanced elasticity, resistance and surface appearance. These products (wax, oil, silicone) may have a specific smell in the beginning that generally vanishes with time.
I do my best to take realistic pictures, using daylight and computer processing so the photos are as similar as possible to the reality. However, it is obvious that slight differences will still exist.