MadCowPatterns

I accept Paypal, credit cards and debit cards online.
Sorry but I cannot accept Bank Transfer payment.
Please pay within 3 working days of purchase or the item will be re-listed.

Payments made before 3pm GMT will be posted the same day. (Monday to Friday).
If you order on a weekend or Bank Holiday please allow a little extra time for delivery.
UK postage quoted is for Royal Mail 1st class. If you need the item to be sent with signed-for delivery please get in touch for a quote.
Overseas postage quoted is for Royal Mail Standard parcels. If you want a signed-for delivery please get in touch for a quote.
If Etsy overcharge for combined postage I will refund the difference if it £1 or more.
I cannot be held responsible for items that are lost, damaged or delayed in transit.

Custom orders can be made from tiny premature to 2 years. Please feel free to contact me and we can chat about your baby needs.
A 50% non-returnable deposit will be required before work begins. Balance to be paid within 7 days of completion.
Time frames for ordered items will vary depending on previous orders to be fulfilled, sourcing and purchasing of materials requested, size and complication of order etc. I will happily give you an estimate before you decide whether to go ahead.

GDPR:
What information do I collect?
I need your name, address and e-mail address to process your order.
How do I use your personal data?
I only use your personal details (as outlined above) in order to process your order. Your name and address are printed onto a postage label and a package slip for inside your order. The parcel is then passed to Royal Mail or a MyHermes courier. Your e-mail address is used to confirm your order is on its way or to contact you if there is a query regarding your purchase.
How do I store your personal data?
Your details are held electronically for 2 years for tax purposes and to go back to if there is a problem with your order. After this time they are deleted. They are password protected and only accessed by myself. If you use Paypal or Stripe to pay for your order or use Facebook Messenger to contact me these companies will hold your personal information too and they have there own GDPR policy. Any e-mails I receive from these sites are deleted as soon as your order is processed.
How do I protect your personal data?
All of my accounts with websites containing your personal details are password protected. All of the devices I use to access my accounts are also password protected. My WiFi is encrypted using a secure network.
Do I use any 3rd party websites to access your personal data?
Yes. I use Facebook, eBay, Conscious Crafties, Crafts-U-Print, Makerist, Etsy, Craftsy, Paypal, the Royal Mail and MyHermes. All these websites have their own GDPR policy and you can contact them to find out how they handle your personal information. Any e-mails I receive from these sites are used purely for handling your order and are deleted after 2 years.
Do I send your personal data to any other companies?
Never!

You have the right to complain to the ICO if you believe I am not handling your information with the proper care.
Clicking the payment button on any of the websites mentioned confirms you agree to my handling your personal data as outlined above.