Mama Frog Stories highly values your privacy. We strive to collect as little personal data as possible to fulfill your order and to apply best practices in compliance with EU regulations when handling your personal information.

Тhe Privacy Policy below outlines how and when we collect, use, and share information when you purchase an item from Mama Frog Stories, contact us, or otherwise use our services through Etsy.com or its related sites and services.

A: What data is collected
By placing a purchase you agree that Etsy provides us with the following information: your name, email address, postal address, order details (such as item you choose and specific details regarding that item), as well as payment information (such as value of your order, taxes paid and payment method).

You may choose to provide us further information such as gift recipient’s name and postal address or further personal data for example item size, religious, health and family information.

B: Why data is collected
All information is collected to fulfill our contractual obligations (such as sending your item, providing customer service), to settle disputes among the seller and buyer and/or legal dispute, to comply with legal regulations for operating business (such as providing data to tax authorities, other government bodies and courts), to comply with Etsy Seller Policy and Terms of Use, as well as for the purpose of other legitimate interests (such as improving our products and services).

Should you wish your data to be used for marketing purposes such as receiving news and sales announcement from our business or related third party you must express your explicit consent for example by subscribing to our email list, following us on social media, or or otherwise express your agreement that your data may be used or transferred to another party for marketing purposes.

C: Sharing your information
In order to fulfill your purchase, we may be required to share pieces of your personal data to other trusted parties. These may include but are not limited to Etsy, email providers, postal or courier service providers, subcontractors, accountants, national tax agencies, and other parties. We share with our providers only the information necessary for them to fulfill their services.

As a business we may also need to collect, use, retain, and share your information whenever required or we in good faith to to be necessary to respond to legal process or to government requests; enforce our agreements, terms and policies; prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or protect the rights, property, and safety of our customers, or others.

Some of your information may be shared with parties residing outside the European Union such as Etsy or Google and EU GDPR regulations may not apply to them. To ensure the privacy of your data we rely on EU agreements with third countries and international organizations such as EU-US Privacy Shield.

D: Retaining your personal information
We strive to keep any personal data we collect for as short as possible to fulfill your order and comply with the legal obligations for running a business. Most data will be deleted as soon as your item has safely arrived to your address and the maximum required period for returns and refunds has expired. This generally means that we will keep all personal data relevant to your order for up to six months after you have received your purchase. Pieces of your information such as your name and payment details (including value and method of payment) may be kept for accounting, tax revision purposes, legal disputes and others in accordance with applicable laws for up to 10 years.

All data is stored offline whenever possible and secure servers are used whenever online storage is needed. We rely on service providers to guarantee the security of data and diligently research those providers before we trust them with your information.

E: Your rights
At any point in time you may inquire what personal data is on file for you, and request that data be altered or deleted. We will gladly oblige your request unless certain information is required to fulfill our legal obligations. You may object to what information we collect, the legal basis for collection, how we retain your information and how we share it with others. You may address your concerns to us or you may seek assistance from EU or national data protection agencies should you consider your data unlawfully stored.

F: Contact information
Should you have any questions regarding what personal data we collect and how we handle it please contact Kalina Panayotova at Mama Frog Stories via email mamafrogcrafts@gmail.com or by mail to Kalina Panayotova, Mladost IV, bl. 442, entr. 4, apt. 20, Sofia 1715, Bulgaria