MariaHelenaDesign

All prices in Etsy are in US dollars.

Please note that I ship the orders after I've received the payment.

The buyer is responsible for any customs taxes, VAT and/or import fees incurred.

All orders are shipped by Priority Airmail to your Etsy address, unless otherwise noted.

Please note that I ship the orders after, not before, I've received the payment.

The buyer is responsible for any customs taxes, VAT and/or import fees incurred.

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Shipping estimates:
Shipping to European countries may take approximately 3 - 14 days.
Shipping to Canada may take approximately 9 - 21 days.

Shipping to the USA may take approximately 9 - 30 days.
^^^^There have been several major postage delays within the US this year. Also tracking numbers have not been scanned, which means that the tracking information is not updated.^^^

Shipping to Singapore, Thailand, Malaysia may take 9 - 21 days.
Shipping to all other countries may take 10 - 30 days.

Shipping may be delayed by severe weather conditions, your local customs regulations, and your local postage services.
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If you have purchased jewelry that is made-to-measure, you need to send the required measurements. You can send the measurements when making the purchase, or after you have made the purchase. If you send the measurements after you have made the purchase, please do so within one week of purchase.

If you receive an item that is broken upon arrival, please send the item back in the original packaging. If possible, take a picture of the package and item, and send the photos to me. Refunds will be made after I've received the returned item.

---- Wrist measurement, necklace measurement, jewelry care, natural materials, antique and vintage beads, copyright information ----

****** WRIST measurements for bracelets ******

It is extremely important that you send your exact WRIST measurement.

Do NOT send the measurement of another bracelet.
Do NOT add extra to your wrist measurement and state that it is your exact wrist measurement.

If you want a loose or tight bracelet, send your wrist measurement and request that you would like the bracelet to be a loose or tight fit.

I make the bracelets based on your wrist measurement. Bracelet sizes vary according to the materials used. The larger the bead, the longer the bracelet, and the smaller the bead, the shorter the bracelet - but the circumference will be the same for both bracelets. That circumference is your wrist measurement.

This is why it is important that you send your exact wrist measurement. If you add extra to the measurement, the bracelet will be too big. If you subtract from the measurement, the bracelet will be too small.

Refunds will not be made, and remaking will not be done if you have sent a measurement that is not your exact wrist measurement


***** Necklace measurements *****

If you wish to have a custom-made necklace, you need to send the measurement for the length of the necklace. This would be the total measurement from tip to tip including the clasp.


**** Jewelry care ****

"Jewels are the last thing you put on, and the first thing you take off"; please wear, handle and store jewelry with care.

Pearls especially do not like sweat, perfume, cologne, water or lotions.

The non-glazed ceramic beads should not be soaked in any liquids, in addition to decreasing their durability, they will lose their color.

Silver and brass tend to tarnish (darken) with age. You can polish them with a jeweler's cloth.

Wooden beads lighten gracefully as they age, they also take in water and lotions easily. Water, sun and lotions increase the aging process.

Leather should not be soaked in water, liquids or chemicals. You should also not let leather dry out. Colored leather straps will reveal a lighter leather color beneath as they age with wear.

Elastic threads do not like being under direct sunlight, or soaked in water or chemicals (lotions, scents, creams, etc), as they will weaken.

When wearing bracelets that have elastic threads, do not yank or pull the bracelet. When putting on a bracelet that has an elastic thread, roll it over your hand onto/off your wrist when putting it on and taking it off. Please note that elastic threads do stretch over time.


*** Natural materials: leather, bone, shell and wood ***

The leather I use are not made from endangered species. The bone beads I use are not made from endangered species. The shell beads I use are not made from endangered species. The wood beads I use are not made from endangered wood.

** Antique and vintage beads **

I use both used and never before used (= wrapped in the original sales package) antique and vintage beads. Antique and vintage glass beads were made using several different methods. One method was to color the inside of the bead and not the glass itself. This means that over time the color has, or will, faded. The fading of the color does not mean that they are not antique or vintage.


* Copyright MariaHelenaDesign on all work, designs, product descriptions, names and photographs. *

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Why I need your information and how I use it:

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You also need to provide me with additional personal information for the custom order of bracelets and other jewelry, for example what your wrist measurement is, and for necklaces, how long they need to be.

Also:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

For purposes of EU data protection law, I, Maria-Helena Markkula, am the data controller of your personal information. If you have any questions or concerns, you may contact me at mariahelena [!at] startmail.com.

*If a customer contacts you to access, correct or delete personal information held by Etsy, you may contact Etsy at Etsy.com/help for assistance, or request that the customer send a request directly to Etsy.