Mashtorf

Our t-shirts are print-on-demand products, please fix your t-shirt size before you make a payment. We cannot accept a return because of incorrect t-shirt size. We just accept returns for defects or errors on our part (damage, bad printing result, etc.).

The best way to get the size you need is to measure a shirt that fits you or your child best and get the similar length using the size chart

Fulfillment time is the time it takes to make your custom-ordered product. Our fulfillment time is calculated in business days, and it’s 2–5 business days.

97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer.

*Fulfillment time doesn't include shipping.

SHIPPING INFORMATION:

• US Delivery Time: 2-9 business days
• International Delivery Time: 7-25 business days

Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items.

DTG-printed apparel can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside-out. Don't iron the print.

Follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.

When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent.

Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.

The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash.

I may ask for your help confirming that the shipping address was correct. It would also be good to double check that you got in touch with your local post office to try locating the lost order.

Please use the tracking number provided to you when your order shipped. Once your items are out of our hands there's not really anything we can do aside from tracking it.

We like custom orders. We can make a unique lettering for you, place dates, a special print. Just contact us and write your wishes and we will make a print for you.

For ease of a purchase by a group or by a family, we can prepare a special listing for you.