MassaaStudio

A: Yes, all of our pottery items are lovingly handcrafted in our Tel Aviv studio. Each piece is meticulously created, ensuring unique and one-of-a-kind creations that showcase our dedication and attention to detail.

A: Yes. Please reach out to us with your specific requirements, and we will be happy to discuss the details and provide you with a quote. Please note that custom orders may have different processing times and pricing, depending on the complexity of the request.

A: Most of our items are ready to ship and in stock. We prioritize processing and shipping orders promptly, typically within a few days. Once your order is shipped, you will receive a shipping notification with tracking details.

A: Our pottery items are designed for convenience and durability. We recommend cleaning them in the dishwasher for thorough and effortless cleaning. They are also safe for use in the oven and microwave, providing versatility for your daily needs. After use, make sure to store them in a dry place once they are completely dry. Handle with care to prevent any accidental damage.

A: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your pottery item, please contact us within 3 days of delivery to discuss the issue. We accept returns and will work with you to find a suitable solution, based on the circumstances.

A: We take great care in packaging and shipping our items to ensure they arrive safely. However, in the rare event of a lost or damaged package, please reach out to us with the relevant details and any supporting documentation. We will work with you to resolve the issue by offering a replacement.

A: For returned packages due to an incorrect address, customer refusal, or failure to follow up on a delivery note, the buyer's refund will deduct processing fee of $20 and the original shipping costs based on order weight and volume. Upon receiving the package and assessing fees, the refund will be processed. Promptly addressing notifications and providing accurate information helps avoid delays and fees.

A: We sell our products directly from our website and on Etsy.
Our studio is located in Tel Aviv. This is where we create and stock everything. If you are curious to see the products by yourself you can come visit us by appointment at 84 Derech Ben zvi, Tel Aviv

Certainly! Due to the handcrafted nature of our items, slight variations in appearance may occur between each piece. These subtle differences contribute to the unique and beautiful character of our pottery. Rest assured, each item is created with care and attention to detail, ensuring its quality and individuality.