MassiveCustoms3D

This Privacy Policy describes how and when Massive Customs collects, uses, and shares information when you purchase an item from MassiveDerekDesign, contact the shop, or otherwise use its services through Etsy.com and its related sites and services.

This Privacy Policy does not apply to the practices of third parties that are not owned or controlled by Massive Customs, including Etsy or any third-party services you access through Etsy.

Information Collected

To fulfill your order, you must provide Etsy with certain information, such as your name, email address, postal address, payment information, and the details of the product you are ordering. Massive Customs may also receive additional information from Etsy, such as your username, order details, personalization details, and any communications you send directly through Etsy Messages.

Why This Information Is Needed and How It Is Used

Massive Customs relies on a number of legal bases to collect, use, and share your information, including:

as needed to provide services, such as when your information is used to fulfill your order, settle disputes, or provide customer support;

when you have provided your affirmative consent, which you may revoke at any time;

if necessary to comply with a legal obligation, court order, or in connection with a legal claim; and

as necessary for the purpose of legitimate business interests, if those legitimate interests are not overridden by your rights or interests, such as improving shop operations and providing a better customer experience.

How Your Information Is Used

Buyer information may be used to:

process and fulfill orders;

communicate about orders, custom details, shipping, or customer service issues;

provide support and resolve disputes;

comply with legal, tax, accounting, and regulatory requirements; and

improve products, listings, and shop operations.

Massive Customs does not use your personal information for unsolicited marketing and does not send marketing emails or promotions unless you have expressly agreed to receive them.

Information Sharing and Disclosure

Information about buyers is important to the operation of the shop. Massive Customs shares your personal information only for very limited reasons and in limited circumstances, including:

Etsy: Information is shared with Etsy as necessary to provide services and comply with Etsy’s seller policies and terms of use.

Service providers: Information may be shared with trusted third parties only as needed to provide services, such as shipping carriers, label providers, or business tools used to fulfill and deliver your order.

Legal and compliance purposes: Information may be collected, used, retained, and shared if there is a good-faith belief that it is reasonably necessary to respond to legal process or government requests, enforce agreements, investigate fraud or security issues, or protect the rights, property, and safety of customers or others.

Massive Customs does not sell your personal information.

Data Retention

Personal information is retained only for as long as necessary to provide services and as described in this Privacy Policy. Information may also be retained to comply with legal and regulatory obligations, resolve disputes, and enforce agreements. In general, order-related information is kept for up to 4 years, unless a longer retention period is required for tax, accounting, or legal reasons.

Transfers of Personal Information Outside the EU

Because Massive Customs is based in the United States, your information may be stored and processed in the U.S. or other jurisdictions. If information is received from buyers in the EU, EEA, or UK, Massive Customs relies on Etsy and other approved service providers to transfer and process that information in accordance with applicable laws.

Your Rights

If you reside in certain territories, including the EU, EEA, or UK, you may have a number of rights in relation to your personal information. These rights may include:

access to the personal information held about you;

correction, restriction, or deletion of your personal information;

objection to the processing of your information; and

the right to lodge a complaint with your local data protection authority.

Please note that certain information may need to be retained if required for legal, tax, accounting, or legitimate business purposes.

How to Contact Massive Customs

For purposes of EU data protection law, Massive Customs is the data controller of your personal information. If you have questions or concerns, please contact the shop through Etsy Messages.

Here’s an even cleaner contact line if you want it to feel more polished inside Etsy:

For purposes of EU data protection law, Massive Customs is the data controller of your personal information. If you have any questions or concerns, please contact us through Etsy Messages.