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About MasyRubiDesign
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On Etsy since 2018
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Shop policies
Last updated on
Returns & exchanges
See item details for return and exchange eligibility.
More information
Last updated on
Dec 17, 2025
Frequently asked questions
Wholesale availability
Wholesale orders are welcome. A percentage discount if offered on orders over 10 pieces, you can also find me at Etsy Wholesale.
Production times
The articles present several stages of elaboration, the estimated time of preparation is 14 days. We will do our best to reduce the time.
Delivery
If your packaged hasn't arrive in that time, please check your tracking info provided to see what's wrong, you can as well contact me in any case.
Custom orders
I do not ship to P.O. Box. All items are shipped through DHL and require signature, so please if you're not home in business days, consider having your items shipped to a friend or family's house address.
I don't have PayPal, is there any other way to place an order? YES!
Take a look at this article here: www.etsy.com/help/article/361There's no need to create a PayPal account to do this. This is as secure as any other payment method.
Care Instructions
• Wipe dry and clean when storing.• If necessary, wash with water and baking soda, rinse and dry.• Keep in a dry place and avoid stumbling to prevent the piece from getting scratched.• When the item has an embroidery do not wet
Gift wrapping and packaging
Our personalized packaging is made of cardboard and measure 6cm x 6cm, and 2cm high