MathildeCinqMars

Mathilde Cinq-Mars Illustration

MathildeCinqMars is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

MathildeCinqMars is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on May 9, 2022

Accepted payment methods

Paypal Visa Mastercard American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale
Returns and exchange details
My items are non-refundable. If your item is damaged or lost in the mail, I will send you another one. You only have to send me pictures of the damage.

If there is a mistake or you've changed your mind about your order, contact me so we can take arrangements.

Please communicate with me if you have any issues with your purchase.
Payment
This shop accepts credit/debit cards, Paypal payments and Etsy gift cards. Paiement mode 'other' will be accepted only if there as been an agreement by private mail before.

Orders will be processed once you made the payment.
Shipping
Your item will ship within 3-5 business days after payment, by Canada's post. If you are located in the US or Canada, please allow 5-15 business days for your order to arrive. I ship to every Country in the World. International orders can take up to 10 weeks to arrive, and please take note that no tracking number is included.

Shipping prices are determined by the cost of my mailing envelopes, other shipping supplies, and postage.

Please keep in mind that you are responsible for any fees or taxes that may be charged at customs for international package (no need for 8,5'x11' print).

Also, please ensure that you use the correct address during checkout, as I will ship to this address.
Additional policies and FAQs
Feedback:
If for any reason you are not satisfied with your purchase, please communicate with me before leaving a comment. I'm sure we can find common ground and sort this out. :)