MemoryKeepsakeParty

Please refer to your Invoice for shipping date. By placing an order you state that you understand the shipping date. Usually I can create and ship out the next day. If I am flooded with orders or you order a large quantity the shipping date might change, I will inform you of this change.

I am not responsible if the Postal Service missed your event date, or if you are not present to accept the package and Postal Service needs to reschedule delivery, or if you did not place your order with sufficient lead time.

You do have Shipping Upgrade options, as well as planning accordingly (order with plenty of time). Simply upgrading your order to Priority Mail or Express does not guarantee arrival on time for your event.

In the description, you are asked to put in "Notes To Seller" portion of your order for the color you would like. Please make sure you do this, if you don't and we can't get a hold of you before it is created and ships I will create it with the colors that are shown in the photo. There is a time limit that I have to create and ship out to you.

When putting in your colors in the "Notes To Seller" portion of your order remember we have certain colors and we try to match your color the closest we can. Example: You want pink, we have light pink and dark pink, it is impossible to call up the glitter card stock company and ask them to create a color that will match your party colors exactly.

In the description I do give the measurements of the party item. Take a piece of paper and cut out those measurements, this way it is easier to see the exact size you are getting. Custom sizing is available upon request, so for an example if you need a size for a smash cake just let me know the size of the smash cake in Notes to Seller portion of your order and I will create a size that will be perfect.

If you take a look at our sizes you will see we are bigger then most, we like our items to get noticed on your cake or cupcakes.

If you are purchasing an item that has an age or a name, we need you to put this information in Notes to Seller when ordering. We can not create your item until we have this information.

Due to the large volume of mail I ship, I go to the Post Office everyday, Monday-Friday (excluding weekends and Holidays). These packages are accepted by USPS, processed and scanned while I am there. It could take up to 24 hours for them to download the scanning information.

Your package is now in full custody of the Postal Service, I can not control now what they do with your package. We are not responsible for lost, stolen, or delayed packages made by the Post Office. You will be given a tracking number after it ships so you can track your package. If any of the above occur you must settle with your Post Office.

If the item(s) are damaged you must:

1. Contact the Post Office immediately, save all the packaging the Post Office might ask for this.

2. If you say the item is damaged but the box is fine, the Postal Service will not take a claim. This tells me you as the customer did not handle merchandise with care and tore, bent, ripped, etc. no refund or return for this. We secure the item with cardstock and put in a bag then tape to the inside of a box. The item is secured, it can not move around, so it can not get damaged.

1. Their is no refunds or returns, these are all custom made and personalized orders.

2. Customer did not handle item with care and damaged item

3. Post Office unable to deliver, non-delivery or late delivery

4. Custom held up your package

5. Provided incorrect shipping address, or it can not be forwarded

6. After delivery the package was lost or stolen

7. Your event was canceled or you changed your mind

8. Not planning ahead to make sure your package will arrive on time

Once your order is placed we do not accept cancellations. Once we receive your order we start on it immediately so we can get it out to you as quickly as possible.