MetamorphoseShop

Not happy with your order? If you are not 100% satisfied with your purchase, please contact me right away.

I will accept returns of “UNUSED” merchandise for a refund or exchange. (Returns must be made within 14 days of receiving your items). Unfortunately shipping costs cannot be refunded.

● RETURNS ARE NOT ACCEPT AFTER 14 DAYS.

✔ We accept PayPal PayPal only.!

Credit card payments are processed through PayPal, however, no PayPal account is required. To pay by credit card, please follow the steps below:

1. Click "Pay with PayPal" at the end of the checkout process.
2. Now you are at PayPal. Click "Continue" to pay with a credit card if you don't have a PayPal account.
3. Enter your credit card and personal info. Click "Review Order and Continue."
4. Review your order. If everything is correct, Click "Pay (dollar amount) Now."
Your order will be shipped only after the payment is cleared. This means if you pay via Paypal e-checks there could be delay in 1-3 business days. You can check the status of your payment in your Paypal account or in the correspond invoice here on Etsy.

IF YOU PURCHASED WITH EXPRESS DELIVERY write the recipient's phone number in messages, please.

♥ All items will be carefully packaged and sent within 1-3 business days after payment is received! (if we need more time, you'll find it in the item description)

✔ Shipping address:
• Please make sure your Etsy address is correct during the checkout. I will send your package to this address and not the Paypal one.

✔ Terms & Delivery time:
• Shipping usually takes about 1-3 weeks.
Please note, transit time may vary depending on your location and customs processing, so I can’t guarantee exact arrival time.
Here are approximate terms of shipping:
- USA: 1,5 - 2,5 weeks
- Canada: 2-5 weeks
- Australia: 2-5 weeks (sometimes longer, depending on work of Australian custom)
- Europe: 1-2 weeks
- Rest of World: 2-5 weeks

✔ Shipping method:
• All packages are sent via international registered airmail from Kyiv, Ukraine.
It includes a tracking number (it will be sent in e-mail notification). Each package has delivery confirmation.
Please note: some local postal services do not provide on-line tracking for international registered airmail. Such as Germany, UK, France, Italy, and Australian posts. So I can track your package only while it's in Ukraine.

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.