MiaCreatesHub

This policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can refer to the Etsy Privacy Policy for more information on how Etsy handles your personal data.

1. Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide), such as your:

Name

Email address

Postal address

Payment information

Product order details

You may also choose to provide me with additional personal information for custom orders, if you contact me directly.

2. Why I Need Your Information and How I Use It
I rely on several legal bases to collect, use, and share your information, including:

To fulfil your order: I use your information to provide my services, process your payment, ship your order, and offer customer support.

Legal obligation: I may retain your information to comply with UK tax laws and other legal requirements.

Consent: You may choose to opt into marketing communications, which you can withdraw at any time.

Legitimate interests: For improving my services and complying with Etsy’s Seller Policy and Terms of Use.

3. Information Sharing and Disclosure
I share your personal information only for limited purposes and in limited circumstances, including:

Etsy: As necessary to provide you with my services and to comply with my obligations under Etsy's Seller Policy and Terms of Use.

Service Providers: I engage trusted third parties (such as Royal Mail or other couriers) to deliver items. I only share the personal data necessary for them to perform these services.

Business Transfers: If I sell or merge my business, I may disclose your information as part of that transaction, only where legally permitted.

Compliance with Laws: I may collect, use, retain, and share your information if required by law or in response to legal processes, such as to meet tax obligations or resolve legal disputes.

4. Data Retention
I retain your personal information only as long as necessary to:

Provide you with my services

Comply with my legal and tax obligations

Resolve disputes

Enforce agreements

Typically, I retain your data for four (4) years, unless required otherwise by law.

5. Transfers of Personal Information Outside the UK
I may store and process your data using third-party services located outside the UK (e.g., cloud storage or hosting services). When I do, I rely on appropriate safeguards, such as Standard Contractual Clauses or UK adequacy decisions, to ensure your data is protected.

For example, if I use Google Cloud or Dropbox to store order-related data, those services may transfer information to the U.S. under safeguards compliant with UK data protection laws.

6. Your Rights
If you reside in the UK or certain other territories (including the EU), you have the following rights regarding your personal information:

Access: You can request a copy of the data I hold about you.

Correction/Deletion: You can ask me to correct or delete your data (except where I must retain it for legal reasons).

Restrict/Object: You may object to or restrict my use of your information in certain cases (e.g. marketing).

Complain: You have the right to file a complaint with the UK’s Information Commissioner’s Office (ICO) if you have concerns about my handling of your data.

7. Contact Information
For data protection purposes, I, Marie of Design Paw Prints, am the data controller of your personal information.

If you have any questions or concerns, you may contact me through my Esty Shop.