MinukoShop

I'm normally available here on etsy throughout the week, and I try to reply to all messages within a 24 hours.

You can also write to me at my email
info@minuko.com

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I ship three days a week, small packages do not have tracking.

If there is a problem with your package, please contact your local delivery company first and follow their instructions. Make sure your address details are correct. It is the delivery company's responsibility to deliver the parcel to you. For example, if you miss a delivery, please contact them and follow their instructions.

There might be customs duties or import taxes when your package arrives. These fees are determined by your country's laws, and it's something you'd need to handle. We're responsible for what you pay on our e-shop – which covers your purchased goods and shipping. Anything beyond that, like additional taxes according to your country's laws, is in your h

The delivery time is set to 10-30 days. Most shipments arrive within a week.

This time limit is set for my own protection. In case the delivery is delayed, I can avoid complications with the etsy platform and refunds.
If the shipment does not arrive by this time, please contact me and we can solve the problem together.

by purchasing the product you agree to the following Policy

To request a refund, please send an message via etsy or email to minukoshop@gmail.com with your order number, a description of the problems and details of the complaint. The refund period is 14 working days from receipt of the shipment. We will process your request as soon as possible. You may need to send the ordered goods back to us to complete the refund. In case of non-delivery problems, please contact your local delivery company first and follow their instructions. We are not responsible for delivery of items without a tracking number, so we recommend using our tracking number delivery option for larger items.

We are responsible for your parcel until it is dispatched, all parcels have a tracking number which you can use to keep track of it, please check it. Once the order has been shipped, the carrier and the customer are responsible for its delivery, if the package was delivered to you or your local post office without any problems, you are responsible for picking it up. Unfortunately it is not within our ability to track all shipments and their journey to you.

If the parcel cannot be delivered to you, it is usually stored for 2-3 weeks at your local post office, please keep checking the tracking of the parcel. If the parcel is not collected it will be returned and unfortunately you will forfeit any postage costs. If the parcel is marked as "unclaimed" when returned by the post office, there is no fault on the part of the carrier or the seller and therefore no refund will be given for the shipping cost.

Custom items :
All products that require design and subsequent artproof shipping are in the custom category. These products are made in small pieces directly to the customer's specifications. Due to the fact that these products cannot be duplicated and sold to other customers, refunds cannot be requested for these products.


Make to order :
All products of this type have a make to order label in the product information. These products are ordered in specific pieces or sizes according to the customer's requirements, therefore no refunds can be requested for these products.

As our e-shop is located in Europe, we are now subject to U.S. import tariff rules as of August 29. We would like to inform you how this will affect our shipments to our supporters in America.

We therefore recommend that customers keep their orders under $100 to avoid unnecessary fees. We do not recommend selecting products that could exceed 30x30cm, such as gift boxes. If you are interested in placing a larger order or have any questions, please contact us by email : info@minuko.com or on etsy.