MistressCollection

Julia Smith Designs & The Mistress Collection

York, United Kingdom · 194 Sales

MistressCollection

Julia Smith Designs & The Mistress Collection

York, United Kingdom 194 Sales On Etsy since 2009

5 out of 5 stars
(70)

Announcement   Handmade to order silk lingerie, hand-drawn and printed menagerie t-shirts and a bijou collection of textiles for the home and for accessorising.

Perfect gift for your someone special or your special day.
Christmas or Valentine, birthday or anniversary - or just because!

Announcement

Last updated on Jan 5, 2016

Handmade to order silk lingerie, hand-drawn and printed menagerie t-shirts and a bijou collection of textiles for the home and for accessorising.

Perfect gift for your someone special or your special day.
Christmas or Valentine, birthday or anniversary - or just because!

Julia Smith

Contact shop owner

Julia Smith

Shop policies

Last updated on October 15, 2017

Accepted payment methods

Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Due to the personal nature of our items we cannot offer refunds.
Payment
The Mistress Collection accepts payment via Paypal.
Shipping
All Orders:
Handmade items will ship within 14 working days of the order being placed.

Last order date for a Christmas delivery; UK 20 Dec 2017, Europe 9 Dec 2017, US/International 2 Dec 2017.

Please note that if you are paying via an eCheque that this can take up to 5 working days to clear in my account and therefore I cannot start your order until it has cleared, this will then add a further 5 working days to the shipping time (19 working days).

All buyers will receive a confirmation email when items have shipped.
If you require your order for a specific date please check first that we can turn the order around and ship it to you to make the date. We don't want to disappoint!

UK Shipping:

Items shipping internally in the UK will be sent 1st Class.
If you require a tracking number (Recorded Delivery, UK only) or faster delivery such as Special Delivery (UK only) please enquire in advance of placing your order to ensure we can fulfil this within the making-up time.
Delivery to a business/work address is possible however due to problems we have experienced we advise you to alert your office's mail department that you are expecting a parcel and make sure they know who you are in advance of the parcel arriving. We have had parcels returned from mail offices where they have not known the recipient, or where employers have chosen not to accept personal mail for employees, or have assumed they no longer work there when in fact they do. We cannot be held responsible for such occurrences and cannot replace mislaid items. These instances are beyond our control and responsibility.


International Shipping & Delivery to Business/Work premises:

All international orders are sent Airmail, it is not possible to track Airmail from the UK internationally. Because of this we cannot offer refunds or replacements for orders that get mislaid due to the postal system.
Delivery to a business/work address is possible however due to problems we have experienced we advise you to alert your office's mail department that you are expecting a parcel from the UK and make sure they know who you are in advance of the parcel arriving. We have had parcels returned from mail offices where they have not known the recipient, have chosen not to accept personal mail for employees, or have assumed they no longer work there when in fact they do. We cannot be held responsible for such occurrences and cannot replace mislaid items. These instances are beyond our control and responsibility.
Additional policies and FAQs
The Mistress Collection does do wholesale and has no minimum order. Payment is required up front for the full order before shipping. Please contact to discuss further.