MonarchCo

Let us create something for you or refine an existing offering!

Changing the color or changing the style of print can typically be easily achieved so don't hesitate to ask us before placing your order if you need something tweaked before purchasing.

All custom prints must be agreed to between the buyer (you) and the seller (us) before an order is placed. This also applies to 'Personalization' requests as well.

An order becomes custom when a request for a change from the default artwork we sell is made.

Examples of customizations - but not limited to:
- Changing layout
- Changing paper size
- Changing color
- Modifying appearance
- Modifying / adding text
- Modifying paper / material
- Customizing to suit a particular preference

The majority of our art ships with an additional white border added around the margins. This increases the overall paper size. The sizes listed on our listings describe the overall printed artwork that the design consists of. For example, a 60"W x 48"H print is the artwork design size. The white border that we add is typically between .25" - .5" for each margin. So a 60"W x 48"H print would be shipped at an overall size of 61"W x 49"H if a .5" margin was added to each side.

Should you wish to not have the additional border altogether, please let us know within 3 hours of your order placement. By default, we will try to add a white border to your print as it is better to have the additional margin than not to have it for framing purposes.

We take every measure and every step to ensure that your order is tended to with the utmost care and attention. This is why we only use the best resources, the most vibrant inks, the most resilient fine art paper and the highest standards of quality assurance.

All our orders come with complimentary 2-4 day delivery, insurance and tracking information. Most of our prints arrive in a week or less. Let us take the stress and worry out of your order and you simply sit back and relax while we make sure your print is wrapped in elixir paper and a strong print tube to protect it throughout the delivery process.

We do not offer price adjustments or refunds if an item you purchased is later discounted. For instance, if you buy a product at full price and a sale starts more than two days after your purchase, we cannot refund the difference. Similarly, if you buy an item on sale and a greater discount is offered after two days, we cannot refund the additional discount amount. Thank you for understanding that, as a small business, our pricing policies differ from larger retailers.

You MUST notify us of this price request if there is one and if you meet the criteria above as we do not individually reach out to customers and make any adjustments. Any efforts to deceive or manipulate this shop policy will be reported to Etsy.

None of our prints come framed (unless specified). We do, however, have a plethora of recommendations for affordable framing and an assortment of frame styles.

Please personally review your framing budget and different frame styles before placing an order as we cannot be responsible for this.

We do recommend a few very reliable frame companies that may be useful to you, however, please know, these are only suggestions and you will be responsible for the end product should you order from one of these companies:
framebridge.com
pictureframes.com
arttoframe.com
Michaels (local craft store)
Hobby Lobby (local craft store)

All our prints are finished on Museum grade, fine art archival paper giclées or 100% cotton Photo Rag (the best anywhere). All our canvas prints are on 10 oz. canvas or heavier.

What sets us apart? Unlike our competitors, we aren't printing your order on a cheap photo printer bought at Staples or Costco and we aren't sending your order off to be printed cheaply at Shutterfly or Walgreens. We are using the same printers that a museum like the Louvre, Guggenheim, Tate Modern or Smithsonian uses. In fact, we're proud to say we have a working relationship with several of these institutions!

Our prints are sourced directly from original art. This means that we obtain the original copy of the artwork we are reproducing from, unlike others!

We offer flat rate and free shipping on many of our products.

We don't have to charge you more or less based off your order. And guess what? We don't overcharge for shipping, we actually under charge. That is why on most of the prints, no matter the size of the print you order, we won't up-sell you or mislead you with the shipping cost. If your print says $3 to ship, then it will be exactly that!

Have a look for yourself, our cost to ship is lower than anywhere else. We don't need to make a profit off shipping like our competitors try to do. In addition, we don't hide the cost of shipping materials in with the price of our shipping fees.

Oh and by the way, to all you international buyers, we will ship to you and ship to you quickly!

Returns are possible with contingencies.

Only verified damaged prints by the delivery company may be returned free of charge.

Return requests must be made within 3 days of your delivered order.

Approved returns must be sent back within 7 days.

Our prints are made to order so a request for a return or refund cannot be made based on:
- the color
- the size
- the appearance
- the quality
- the print was sold or arrived unframed
- you ordered the wrong print or style
- your print shipped with or without an added border
- you ordered the wrong material or finish
- you providing us with the wrong shipping address

International orders and ALL orders on Photo Rag or Canvas cannot be returned

Returns will be subjected to a 35% restocking fee

Although every effort is made to show our items accurately and the products are described in adequate detail, we cannot guarantee every display, mobile device or tablet will accurately depict the actual color of the final print. Please contact us with any additional questions or concerns about the color or size of any map before purchasing as we do not permit returns.

From the time your order is placed to the time your order is delivered, your print will have not been touched by bare hands.

We handle all orders with extreme care and always wear gloves from the time we feed the paper into our museum grade printers to the time the print is finished, then wrapped in protective paper to keep dust and any foreign artifacts from coming into contact with the artwork.

We then roll your print up (while still wearing protective gloves) and place it in a very durable shipping tube that is then sealed with clear packaging tape and schedule a pickup with the US Postal Service.

Once your print arrives, please be very careful handling and unrolling your print as matte finished prints do pick up fingerprints easily.