MonoAndMode

Due to the custom nature of the item we do not accept returns, exchanges or
requests for alterations after delivery. We ask that you communicate any specific
requests through our message conversation during the order process. We only know
about a preference or request if you specify it in your message. We will always do
our best to accommodate your requests!

Due to the high volume of orders that we create and ship every day we are unable to
send photos or create mock-ups before production and shipment. We do have a
photo proof package listing for purchase if you are interested.

The best way to make sure that your colors are matched as closely as possible is to
send a) photos or b) links to items or colors that you're trying to match. You can send
photo attachments or insert links in our message conversation both before and after
you place an order.

Mono and Mode Digitals is not liable for packages that are delayed in transit, lost by the
shipping carrier, or stolen-- all circumstances which are beyond our control. Once we
hand your item over to the shipping carrier it is their responsibility to deliver the
item-- please contact the shipping carrier directly regarding delays or lost packages.
If you suspect mail theft you can obtain the GPS coordinates of the last scan point
from the shipping carrier and file a mail theft report with your local police
department.

The price paid is the price of the item at the time of your order. For example, if the
item is in a 10% off sale a week after you order we do not go back and refund all
previous customers that 10% off amount.

You, the user, are responsible for deciding whether or not a phrase(s) or image(s) used in the design have a registered trademark or any other legal restrictions for the intended use by you. You agree to use any files received in compliance with all local, state and federal laws. I will not be liable for any copyright infringement or penalties that may result from any misuse or illegal usage of any files that you have received from myself. I also reserve the right to withdrawal any licensing privileges or agreements at any given time, for any reason at all.

Purchasing digital items from this shop does not in any way transfer rights or ownership to the buyer. Furthermore, by purchasing any digital items from this shop you agree to any and a

Method One: Etsy will send you an automated email with the download link right after the purchase.

Method Two: Log in to Etsy, at the top right corner click on "Your account", click "Purchases and reviews", you will see all your purchases with a Download button.

You can check out this article from Etsy about downloading digital items: https://etsy.me/32SmVmd

If you still have issues after reading the above, please kindly contact Etsy support for further assistance.

Note: You CANNOT use the Etsy app to download digital files.

Due to the nature of the digital download file, no refund or cancellation can be
offered. If there's any problem with the image please contact us for further
assistance.

Yes, you will need to signup with Canva to be able to access & edit templates that
are purchased. You can sign up for Free or Pro

If we do not get a response on approvals of proofs of custom orders, we will wait for
1 week and then make the order and ship it. We need to adhere to shop deadlines
and can not hold orders beyond a certain date. My order did not reach me on time.
Can I return it? Sometimes there are delays in transit times across all of our shipping
carriers, and these will increase in the holiday season. We cannot guarantee that a
shipment will arrive by a specific date, even if the tracking provides an estimated
delivery date. We have had cases where a shipment is significantly delayed and
shows as unscanned even if it was shipped. You will definitely get your shipment, but
we are in no position to guarantee the timeline. We cannot refund or can

Depending on which design files you purchased, you may or may not receive specific file types. It is important to read the product description to make sure that your order contains the files that you require for your project as there are no refunds.

Also, sometimes the files that you purchase may not work the way you intended them to or give you the end result that you're looking for. Therefore, it is important to be sure that the files that you purchase will suit your project needs as not everyone uses the same methods or production process. For any questions or assistance please kindly don't hesitate to ask.