Monoblu

If your package doesn't arrive as expected, don't panic. Sometimes packages are marked as delivered before they actually arrive. Give it an extra day or two, especially during busy periods or bad weather. Check hidden spots around your house or bushes where the package might have been left but not easily visible and ask your neighbors if they received it by mistake. Check your tracking number and keep note of the estimated delivery date and the mail route. This information is helpful when reporting a problem or following up with the shipping carrier. If you suspect your package was stolen, file a Mail Theft Report with your local police department. While theft isn't covered by insurance, we can discuss a refund after you file the report.

We understand the frustration of receiving the wrong item or a defective product, and we strive for customer satisfaction. Our return policy covers the following situations:

1. Wrong item or size: If you receive an item that is different from what you ordered, or if the size is incorrect from what you ordered, we will happily exchange or replace the item for you.

2.  Defective item: If you receive an item that is defective or has a manufacturing flaw, we will gladly exchange or replace it for you. Send us a message and be sure to include at least 3 clear pictures in different angles of the item damage and a detailed description of the defect, as this will help us understand the situation and find a solution.

Please note that normal wear and tear, or damage caused by misuse or abuse, is not considered a defect and is not covered under our return policy. We encourage you to handle your items with care and follow the care instructions provided to ensure the longevity of your purchase.

Our return policy is only valid within the first 20 days after the delivery day. After this time period, we will be unable to offer a refund or exchange.

We’re happy to let you know that all of our products are custom-printed, made just for you as soon as you place your order. This means that it typically takes 5 to 7 business days for us to process your order and get it ready for shipping.

It’s important to note that processing times may vary depending on factors such as sales, promotions, seasonal holidays, and the bulk of your order. In some cases, natural phenomena, emergencies, or other unexpected events beyond our control may also affect this process.

In some cases, our products may be shipped from different locations all around the US and EU. This means that if your order contains multiple products, it may be divided into multiple shipments, which may have different shipment and delivery times. We’re sorry, but in these cases it’s not possible for us to provide a single, concise delivery estimate. However, you will receive shipping notifications for each item in your order.

Our return policy has certain limitations that you should be aware of:

Buyer’s remorse: If you change your mind about the purchase, we can't offer a refund. We don't stock inventory, and the item was made specifically for you, so we can't recover the processing, fulfillment, and shipping costs.

Incorrect shipping address: Ensure the correct address is provided when ordering. If it's shipped to the wrong address due to your error, we can't provide a refund. Please triple check the shipping information before placing your order.

Incorrect color or size: Select the correct color and size carefully. We provide detailed descriptions and images. If you order the wrong color or size, we can't offer a refund or exchange.

After reviewing our return policy and understanding what is covered and what is not, if a customer still insists on returning an order or reshipping it due to an incorrect address that is not covered under our policy, they will be responsible for the full cost of return shipping. This includes the shipping cost of returning the item to us, as well as any associated customs fees or taxes. We regret that we are unable to reimburse these costs.

If your order is lost in the mail, follow these steps:

1. Check the tracking information. If the estimated delivery date has passed with no updates, it might be lost in transit.

2. Contact your local post office. Misdirection or holding at the post office is possible.

3. Note that tracking logs may have limited entries for lost packages, especially if there's no international tracking or if it does not get scanned in each warehouse and location it arrives at.

4. For packages that are “lost in transit”, all claims must be submitted no later than 2 weeks after the estimated delivery date on the order’s tracking information. If, after trying all options, the order remains missing, we'll reship a replacement at our expense.

If a shipment is unclaimed and returned to our facility, we will contact the customer through message within 20 days of receiving the shipment. We will provide instructions on how to claim the order and have it reshipped if desired. We will not cover the shipping cost again, the customer will assume the cost for it. If we do not receive a response from the customer within this time frame, the order will be forfeited and returned to our facilities for keeping.

We understand that sometimes things come up and you may need to make changes to your order. That’s why we offer the ability to cancel or modify your order within the first hour of placing it. Just contact us via message during that time, and we’ll take care of it for you.

However, once that first hour has passed, we immediately begin processing your order and it becomes impossible to stop the process. This is because we print all of our products as they are ordered, so it’s important to make sure everything is correct before you submit your order.