MonzoniteStore

Orders, excluding holidays, are typically processed within 2 to 5 business days after payment confirmation.

For personalized products, please allow 3 to 7 days for completion, plus an additional 1 to 3 business days for shipping after your order is finalized

We will process your reimbursement promptly and no later than 14 days after we receive your cancellation notification. Reimbursements will be made using the same payment method you used for the initial transaction unless agreed otherwise. You will not incur any costs or fees for this reimbursement.

Currently, we do not offer free shipping.

We are not liable for delivery errors due to incorrect or incomplete information provided by you during the purchasing process.

Should the goods not be received or collected at the specified time or within the designated period, they will be returned to us. We will then contact you to arrange a second delivery attempt or discuss a subsequent course of action.

Unless otherwise agreed, each delivery attempt after the second one will be at your expense.

Should you wish to return your package, please reach out to us first. We are eager to assist you with any issues related to your order.

Customers may return items within 14 days from the date of delivery for a full refund or exchange.

Contact our customer service team to request a return authorization.

+ Gift cards
+ Downloadable software products
+ Personalized or custom-made items

bymonzonite.me