MoorBox

Shipping & Delivery:
All orders are shipped with tracking numbers provided.
The average delivery time is 5–10 business days, depending on the destination country.
Delays caused by the carrier are beyond our control, but we always do our best to assist you.
Each item is carefully packaged in a gift box and securely shipped.

Returns, Exchanges & Cancellations:
You may request a return or exchange within 14 days of delivery.
Orders can be canceled within 1 hour of purchase.
Buyers are responsible for return shipping costs.
Items must be unused and returned in their original packaging.
Custom or personalized items cannot be returned.
If your order arrives damaged or incorrect, please contact us immediately — we’ll resolve it promptly.

Custom Orders:
You can request personalized message cards, name engravings, or custom gift boxes.
Please include your customization details in the “Note to Seller” section during checkout.
For gifts, select “Gift wrapping” at checkout — your item will arrive beautifully packaged and ready to gift.

Contact & Support:
If you have any questions or special requests, please message us directly via Etsy.
We usually respond within 24 hours.

At MOOR Jewelry, every order is prepared with care — like delivering a gift.
Our goal is not just to send jewelry, but to share meaning and emotion.