MouseChip Vintage's Frequently Asked Questions
MouseChip is a side hustle that pays a few bills while I work on an advanced degree in Clinical Psychology. It was born out of a love of all things vintage, from the quality of construction to the unparalleled textile designs and distinctive styles. The home seamstress of the past created garments that are unmatched by the cheap, fast-fashion available today. Shopping here saves more items from our landfills while giving your closet and home a custom flair.
---Frequently Asked Questions---
Measurements:
Vintage sizing is far different than that of today, and varies wildly by era and location. Instead, pay close attention to the measurements I place in listings, and take your own for comparison using a flexible tape measure. A ribbon or string and a ruler work, too. Take your hip measurements around the broadest part of both hips, and your waistline measurement where your waistline naturally falls, between the top of the hips and the bottom of your ribcage. For the bust, measure while wearing the support garment you intend to use. Remember to leave wiggle room for layering underneath items like coats and sweaters.
Shipping Information:
-Tracking-
I ship USPS, and it typically takes 24 hours to update locations associated with a tracking number. Do not fret if your item seems stuck in "Pre-Shipment" or a sorting facility for a day or two. They will reenter tracking mode once they are scanned again. Contact me if an item seems "stuck" in one location for longer. We can troubleshoot together.
-Packaging-
My top priority is for your item(s) to arrive safely. I skip fancy packaging to save you money, and often use recycled boxes, plastic, and paper items. I do not offer gift wrapping services as I am not equipped to provide them.
-Expedited Shipping-
Please get in touch with me when you purchase if you have questions about faster shipping. I can create an additional listing with the added shipping costs.
-Combined Shipping-
When ordering multiple items, you will initially pay shipping for both; however, rest assured that you will be refunded for any overage.
Laundering, Fabric Care, and Repair:
-Caring for Your Purchase-
Vintage fabrics differ from today's wash-and-wear clothing, and may require dry cleaning, hand washing, spot cleaning, or otherwise. I do not typically clean items before listing them, instead leaving them "as found." I often suggest the appropriate method in my listings; however, please don't hesitate to contact me if you have any questions. I am happy to help you determine the best way to care for your new item.
-Repairs-
Some items have undergone repairs, and in exceptional circumstances, I have made them myself. I will point this out and gladly provide extra photos upon request. Rarely, I will offer minor alterations, fulfilled for an additional fee.
Holds:
I am happy to reserve items for up to, but not exceeding, 24 hours. Please get in touch with me, and I will alter the listing title to reflect the hold. If payment is not received within 24 hours, I will remove the hold, and the item will be available for purchase again. I do not honor missed emails or other communication timing problems.
Further Information:
I am always willing to provide more photos for prospective buyers, as well as additional information about the construction, materials, and any flaws. Often, I can also offer background/historical information on previous owners, materials, and construction techniques. Contact me!
