I want you to love my mugs! Each mug is made to order, so generally they are not returnable - but if you have any problem with your order, please contact me. Let's speak together about the best solution!

- Please take into account that shipping cost is fully paid for third party company. It's non-refundable.
- Return of items in original condition will be accepted for product refund or replacement for an item of equal value - within 14 days from the date of delivery. Cost of returning the item is the buyer's responsibility. This cost depends on resending buyer's shipping type choice.
- Custom orders are non-returnable, as well as non-refundable. Same rule if package was unclaimed and returned to sender. I can sent your order again, but it means additional cost of next shipping for you as a Buyer. That's why it's so important to track your package and pick it up on time.
- In case your item was damaged during transportation, please prepare damage protocol with postman/courier. You must report this damage to me within 3 days from delivery. Damage report sent after this time will not be considered.

I always try to ship product asap, I need 3-5 working days to engrave your mug/mugs. Then Shipping via priority pack is about 5-7 days in Europe, 10-15 days average for US, Canada and Australia. Sometimes it's extended by more few days if Custom Office will not release package immediatelly.
For all orders you will receive shipping confirmation. Tracking is available for almost all countries.
Just before and during Christmas, shipping time may be little bit longer, and tracking may be not up to date; because of huge workload in Post Office sorting plants and local units.

As a Buyer you are responsible to track and pick up your item on time. If package will be returned to sender as unclaimed; it means additional cost on your side: for shipping back, and for next shipping to you.
Products returned to sender as unclaimed, or with wrong address are storage 30days. After this date they will be removed and product will not be shipped again.

Buyers are responsible for all fees and the duty tax associated with shipping to their respective countries (non EU). They are not included in the price, because the amount depends on your local law and decision of custom office in respective country. For EU countries there is no additional duty tax.

Your package will be shipped to the address on your Etsy receipt unless otherwise noted.

I'm open for all sugestions, querys and propositions. Please contact me directly!

MUG YOURSELF ™ retains ALL COPYRIGHTS © to presented designs, graphics, and specific description phrases.
Please DO NOT COPY or reproduce any of designs in any way without permission.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services, and through YOUR WEBSITE (related to Etsy.com).
INFORMATION I COLLECT
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order text, custom graphic, additional gift message, etc.). It will happen if you contact me directly or if you will put comment into "note to seller" text box during order.
WHY I NEED YOU INFORMATION AND HOW I USE IT
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as
1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and
2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
INFORMATION SHARING AND DISCLOSURE
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies, accounting specialist. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others, or (e) to comply with Custom Office requirements regarding duty tax declarations and shipping confirmation.

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 10 years.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
ACCESS
You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
OBJECT
You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
COMPLAIN
If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.