MusaLuna

The items will be sent in bubble envelopes to arrive in perfect condition.
All shipments will be certified. At the moment that your order is sent, you will receive a message with the tracking number.

Please be patient with the shipment, sometimes the packages may take a little longer than expected, especially at Christmas.

- STANDARD SHIPPING: Sent with Correos España, the times are normally:
· 1-3 days Spain, 3-5 days Europe, 5-8 days USA, CANADA, AUSTRALIA , 10-30 days for other destinations worldwide.

- You can choose an EXPRESS SHIPPING with DHL to your order for faster delivery:
· 24h/48h all EUROPE, 2/4 days USA and Canada
3-5 days rest of the world.

Due to the global pandemic, postal services may suffer delays

Brass is an alloy of copper and zinc. Its golden color is spectacular, different from gold.

With the passage of time, moisture, perfumes and contact with our skin, darkens and varies by changing tones.
If you like that darker color, you can keep it. But you can also clean it with any metal product and get back its yellow.

. Don't wet your jewelry unnecessarily.
. Avoid direct contact with perfumes, body lotions or other
chemicals.
. Take off your jewelry for sleep or physical activity.
. Clean the pieces after use from time to time with a cloth.
. Keep your jewelry in a dry place, I recommend the musaluna bag that comes as a gift
. If you are not going to use it for a long time, store it in a small plastic bag with an airtight seal.
. Avoid knocks.

Covid information
Due to the global pandemic, postal services may suffer delays, customs borders have accumulation of packages and due to this your package may take time to arrive, please understand that once I send the package, the postal service of your country is in charge in delivering your package and depends on the customs situation in which your country is. Thank you for your patience and supporting small businesses.

If you are unhappy with your order please contact me within 3 working days of receiving your package for a return, exchange or store credit.

All items must be unworn/ undamaged for return or exchange. If the item(s) is not in original condition, has been altered in any way, it will not be accepted.

Refund will be issued minus shipping. Buyer is responsible for return shipping and all shipping costs.
All returns or exchanged must be approved by me before being sent back.
The products must be sent with the original packaging in perfect conditions.If the packaging is damaged, it will be deducted of the return.

For cancellations or changes: Please notify me within 24 hours of placing your order..

International orders will be shipped via CORREOS SPAIN with tracking, some countries do not offer tracking.
I am not responsible for packages once I drop a package off at CORREOS, it is out of my control. Once the package leaves Spain it belongs to the postal service of your country. If your order does become lost in the shipping process, it will be your responsibility to contact post Office. I am not responsible for stolen packages, damages occurring during the shipping process, undelivered items or custom fees.

You will be able to track your order through your Etsy purchases and through the email shipping notification.
If you haven't an account you could track it here:
https://www.17track.net/en

International orders may take anywhere from 2-8 weeks and sometimes longer depending on your countries custom laws. I in no way have any control over this.All delivery dates/times are estimated—they are not guaranteed.
Please keep this in mind if you are ordering a gift or an item you need by a certain time.If you choose expedited shipping, your piece will NOT be made faster, IT WILL JUST MOVE FASTER ONCE SHIPPED.

Arrival time estimates do not include the time held in customs. If there is a stop in tracking progress it usually means that it is has arrived at customs and is being processed. This time varies based on your importing governments time to process.

Purchase of any MusaLuna piece does not relinquish copyright ownership. All photography and images are also copyright and legal property to MusaLuna unless otherwise noted. To fellow artists: I put me hearts into me label & designs. Please have enough respect for your fellow artists by not copying other's designs. Thank you.

In 2019 Germany’s Packaging Act VerpackG came into effect, imposing requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).
MusaLuna is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number: DE2948096348638
My Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY.
As a consumer please ensure that all received packaging is disposed of in the right recycling containers.