MyRoadmap

Return Policy
Our return policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to us without prior contact.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.

Late or Missing Refunds
If you haven’t received a refund yet:

First, check your bank account again.

Then contact your credit card company — it may take some time before your refund is officially posted.

Next, contact your bank — processing times can vary.

If you’ve done all of this and still have not received your refund, please contact us at myroadmap.store@gmail.com.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at myroadmap.store@gmail.com and send your item to:

Strombergstraße 26, 72336 Balingen, Germany

Shipping Returns
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it may take for your exchanged product to reach you may vary depending on where you live.

If you are shipping an item worth over €75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Personalized Items
Please note: Personalized products are not eligible for return or exchange.