MyStonebridgeDesigns

Most orders ship in 2-3 business days, custom orders may take up to 5 business days to ship. Around Christmas and Mother's Day fulfillment of your order may take slightly longer. Standard domestic shipping is USPS First Class which takes about 3-5 business days to most US locations (not including fulfillment times). There is the option to upgrade to Priority Shipping at check-out, this is generally 1-3 business days.

Yes! We accept returns of non-custom / non-personalized items. Please message us with-in 2 days of receipt for return instructions. Return postage is at the customer's expense unless there was an error with your order. If FREE SHIPPING is included on the original order, the cost of that actual shipping will be deducted from the refund amount. Please allow up to 14 days for your refund to process.

We have a large and always changing inventory, some items are special purchases and in limited quantity so may not always be available. Bottom line_____ if you see something you must have, don't wait or it may be gone!

Our plates are hand-stamped, not machine engraved which means each and every letter is placed manually. We make every attempt at precision alignment but variation to letter depth, clarity and placement are possible. These should not be viewed as flaws but rather qualities that add to the uniqueness of your custom piece. Please note that custom, hand-stamped items are non returnable or refundable unless there has been an error on the part of Stonebridge Designs. We would not send an item that we would not happily wear ourselves! Buyer's completion of purchase indicates an understanding and acceptance of our custom item policy.

FRAGILE~the glass on your locket is fragile and can break if dropped. Never force the locket door closed or the glass could break.
WATER~lockets are not water tight and should never be submerged.
REMOVE~Remove locket when applying lotions or beauty products.
CLEAN~use a soft cloth to remove smudges.
COLD~Do not leave your locket in extreme cold for long periods of time.
OPEN~holding horizontally, slip your fingernail into the tab on the side of the locket opposite the hinge and lift open. For twist lockets, unscrew the top plate, if the plate will not turn you may need to re-align the threads by slipping your fingernail between the 2 pieces and giving a gentle twist, you will hear a little click meaning they are back on track.

We offer a 14 day replacement of lockets due to manufactures defect. Lockets are glass and must be handled with care. Refunds or replacements will not be issued for lockets or glass that has been broken as a result of being dropped or handled carelessly. This includes broken glass due to locket doors being forced shut. Unfortunately there are no repair options for broken glass. PLEASE INSPECT YOUR LOCKETS CAREFULLY IMMEDIATELY AFTER RECEIVING!! If there is an issue with broken glass, missing stones, or hinge, magnet or threading malfunction you must notify us with-in 24 hours of delivery in order to receive a replacement.

YES! Purchase our items with the confidence in knowing that all Stonebridge Designs Lockets, charms, plates, chains and dangles are 100% compatible with any other floating locket brand you may already own. YAY! shop away!

We VALUE our 5 ⭐️⭐️⭐️⭐️⭐️customer feedback rating!! Positive feedback is vital to a shop's success. If you are not satisfied with your purchase for any reason, PLEASE give us the opportunity to correct any issue prior to leaving feedback. We work hard to insure our customers are pleased with their purchase and our service.

It is not uncommon for an order to be packed and marked as shipped within minutes of being placed. We do accept and honor cancellations requests provided your order has not already been marked as "shipped"

Shipping is not calculated based on the dollar amount of your order but rather the weight. Orders between 1 and 8 ounces will have the same shipping cost. So whether your order total is $5 or $50, the shipping charge could be the same. We try to keep shipping fees as low as possible, charging only for actual postage and in some cases a minimal additional charge for packaging. We never charge a handling fee or re-stocking fee for returns.