Custom and personalized sweaters cannot be returned, due to the fact that they are customized. Thank you for understanding! If you have any issues with your order, please reach out to me and I will do my best to fix it.

All sweaters listed are usually an oversized fit, unless stated otherwise. Please read the descriptions in the listings carefully. Thank you!

Care instructions are listed on the sweater tag when you receive your order. In the case that the tag falls off:

*It’a best to wear an undershirt with the sweater, to minimize washing.

*When washing, you can spot clean, hand wash, or wash on the delicate cycle (with low or zero spin). You can also use softener.

*Shape out the wet sweater, and lay flat to dry.

*Please note: I use machine washable yarn, but some pilling may still occur.

Processing times for hand embroidered sweaters are from 2-4 weeks. Once I ship out your sweater, it usually gets to you anywhere from a couple business days-to a week. *Please note that it could be longer due to weather and other shipping delays. Once the sweater leaves me, the shipping time is really out of my control.