HelloNellyJane is taking a short break
Reviews
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Lily Hair on Sep 4, 2022
5 out of 5 starsGORGEOUS. bought as a gift & she loved it! exquisite. great quality & even better irl. thank you so much! x
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Shelley on Feb 25, 2022
5 out of 5 starsLove the cloud badge so much it's exactly as described , great quality too! Packaging was unreal.. the happiest post I have received , possibly ever. I gave the free sticker to my 1t month old who is sticker obsessed. Thank you again. :) xx
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Helen on Jan 24, 2022
5 out of 5 starsAbsolutely adorable and super cute. These are very well made and I bought a couple over the years!
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Wrenn on Aug 4, 2021
5 out of 5 starsLovely brooch, looks amazing on my jacket and I get loads of compliments on it!
ABOUT THE ARTIST
Shop members
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Helen
Owner, Maker, Designer
Production partners
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A fabric printer
United Kingdom
A UK company who produce high quality prints, and manufacture my original digital illustrations onto fabric.
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A label maker
United Kingdom
A UK company who produce woven fabric labels detailing my company name.
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A laser cutter
Birmingham, England
A UK company who cut my original digital illustrations onto acrylic.
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A print shop
United Kingdom
A UK company who produce high quality prints, and manufacture my original digital illustrations onto physical prints, cards, stickers & pocket mirrors.
Shop policies
All of my handmade items are made with the utmost care and a close attention to detail in a smoke and pet free environment.
Customer service is important to me, I want to ensure that you enjoy your shopping experience. If you have any questions please don't hesitate to contact me.
Accepted payment methods
Returns & exchanges
Cancellations
Payment
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Shipping
Customised orders may take 1 – 2 weeks. If you require customisation, please contact me in the first instance with Etsy messenger to discuss your needs before purchasing an item. Duration to produce your custom order will be discussed when you contact me. Please note that not all orders can be customised.
Digital downloadable art files can be downloaded and received once purchase has been made and payment received.
Orders shipped within the UK
I ship all UK deliveries as standard First Class with Royal Mail, including items with free shipping.
Please allow up to 5 working days after dispatch for your order to arrive. It's usually around 2-3 working days though.
If your item has not been delivered for a maximum of 20 working days please contact me and I will assist fully to locate and resolve any problems.
If you require your item to be shipped as tracked or signed for please contact me on checkout and I will provide you with a price for a postage update. Prices may vary dependant on the item.
If you require an item to be shipped the next day please contact me with Etsy messenger and give me 24 hours of the order being raised.
Orders shipped outside of the UK
IT IS CURRENTLY NOT POSSIBLE TO SHIP INTERNATIONALLY DUE TO COVID 19 UNTIL FURTHER NOTICE. APOLOGIES FOR ANY INCONVENIENCE CAUSED.
I ship all International deliveries International Standard with Royal Mail.
Royal Mail International Tracked is also available for an additional cost. Prices may vary dependant on the item.
Please allow 15 to 21 working days after dispatch for your order to arrive.
Occasionally International orders may take up to 8 weeks to arrive (outside the EU). If your item has not been delivered within that duration please contact me.
We recommend you opt for tracked postage for your order to ensure safe delivery if you do not opt for tracked shipping and your order sadly doesn't arrive we cannot be held responsible for its loss in transit but we will assist fully to locate and resolve any problems.
Additional policies and FAQs
Occasionally International orders take up to 8 weeks or longer to arrive (outside the EU). If your item has not been delivered within that duration please contact us.
Occasionally some photographed items may not be the actual product, but will be a close representation of the item being sent to you. For example embroidery embellishments may be slightly different in appearance, lining fabrics may differ, pattern placement on fabric items may differ or print colours may not appear as they are on screen but will be a close representation of. This will however be stated in the products description.