HelloNellyJane

Fun and cute accessories for you and your home

Leicester, United Kingdom

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

HelloNellyJane is taking a short break

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Note from shop owner Taking a short break.

You can follow me on Instagram @hellonellyjane

Note from shop owner

Last updated on Dec 23, 2022

Taking a short break.

You can follow me on Instagram @hellonellyjane

Helen

Contact shop owner

Helen

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About HelloNellyJane

Sales 415
On Etsy since 2013

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ABOUT THE ARTIST

Shop members

  • Helen

    Owner, Maker, Designer

Production partners

  • A fabric printer

    United Kingdom

    A UK company who produce high quality prints, and manufacture my original digital illustrations onto fabric.

  • A label maker

    United Kingdom

    A UK company who produce woven fabric labels detailing my company name.

  • A laser cutter

    Birmingham, England

    A UK company who cut my original digital illustrations onto acrylic.

  • A print shop

    United Kingdom

    A UK company who produce high quality prints, and manufacture my original digital illustrations onto physical prints, cards, stickers & pocket mirrors.

Shop policies

Last updated on May 9, 2022
Hello and thanks for visiting Hello Nelly Jane Etsy shop.

All of my handmade items are made with the utmost care and a close attention to detail in a smoke and pet free environment.

Customer service is important to me, I want to ensure that you enjoy your shopping experience. If you have any questions please don't hesitate to contact me.

Accepted payment methods

Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 12 hours of purchase

Payment

I accept PayPal and Direct Checkout payments

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Shipping

All pre-made orders are currently being shipped 3 - 5 business days of payment being received, unless otherwise stated.

Customised orders may take 1 – 2 weeks. If you require customisation, please contact me in the first instance with Etsy messenger to discuss your needs before purchasing an item. Duration to produce your custom order will be discussed when you contact me. Please note that not all orders can be customised.

Digital downloadable art files can be downloaded and received once purchase has been made and payment received.

Orders shipped within the UK

I ship all UK deliveries as standard First Class with Royal Mail, including items with free shipping.

Please allow up to 5 working days after dispatch for your order to arrive. It's usually around 2-3 working days though.

If your item has not been delivered for a maximum of 20 working days please contact me and I will assist fully to locate and resolve any problems.

If you require your item to be shipped as tracked or signed for please contact me on checkout and I will provide you with a price for a postage update. Prices may vary dependant on the item.

If you require an item to be shipped the next day please contact me with Etsy messenger and give me 24 hours of the order being raised.



Orders shipped outside of the UK
IT IS CURRENTLY NOT POSSIBLE TO SHIP INTERNATIONALLY DUE TO COVID 19 UNTIL FURTHER NOTICE. APOLOGIES FOR ANY INCONVENIENCE CAUSED.

I ship all International deliveries International Standard with Royal Mail.

Royal Mail International Tracked is also available for an additional cost. Prices may vary dependant on the item.

Please allow 15 to 21 working days after dispatch for your order to arrive.

Occasionally International orders may take up to 8 weeks to arrive (outside the EU). If your item has not been delivered within that duration please contact me.

We recommend you opt for tracked postage for your order to ensure safe delivery if you do not opt for tracked shipping and your order sadly doesn't arrive we cannot be held responsible for its loss in transit but we will assist fully to locate and resolve any problems.

Additional policies and FAQs

All items are posted to you have been packaged carefully and in packaging suited to the product to stop any damages occurring in transit.


Occasionally International orders take up to 8 weeks or longer to arrive (outside the EU). If your item has not been delivered within that duration please contact us.

Occasionally some photographed items may not be the actual product, but will be a close representation of the item being sent to you. For example embroidery embellishments may be slightly different in appearance, lining fabrics may differ, pattern placement on fabric items may differ or print colours may not appear as they are on screen but will be a close representation of. This will however be stated in the products description.