iyeheli is taking a short break
Reviews
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Hayley on Oct 7, 2022
1 out of 5 starsI gifted my fiancé for his birthday on August 26th. It’s now October 7th and the ring is very scratched, turning his finger green, and the gold is rubbing off. He wears it as any other person would and takes it off before activities or getting in water. I’m so disappointed in my gift and embarrassed. He told me to buy quality next time and I told him that I thought I did.
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Olivia on Sep 22, 2022
5 out of 5 starsSo happy with my beautiful ring. It fits perfectly and is SUCH good quality, I have already gotten so many compliments. Amazing communication from the seller and came packaged so beautifully. Thank you! 🖤
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LESLEY on Sep 21, 2022
5 out of 5 starsI love my bracelets. I was able to have them made to size and shipped without being joined together. I was also able to mix yellow and rose gold bracelets in the same order. Beware that shipping to the UK incurs a duty charge of more than £50 - something I wasn’t prepared for. However, I am still delighted!
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Glenn on Sep 18, 2022
5 out of 5 starsThis ring is great. Changed sizing after order and it came in correct. Thanks
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Jared on Sep 10, 2022
5 out of 5 starsGreat ring, great quality, and fits perfectly!! The lettering is clear and precise too. Will definitely shop with them again!
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Calvin on Sep 7, 2022
5 out of 5 starsThis item came just as it was described and as ordered! I ordered it for a wedding anniversary present and asked that it be rushed to make the anniversary date. (Poor last-minute planning on my part!) However, the Seller was very responsive and helped in getting it done and shipped in time. I highly recommend them and will definitely order from them again!
Motivation gets you started, HABIT keeps you going
Shop members
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Yeheli Aloni
Owner, Designer & Creator
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Roy Aloni
Husband, Marketing, Shipping & Logistics
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Adva Lifshitz
Customer Service
Production partners
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Casting Workshop
Tel Aviv, Israel
A Small family business, specializing in metal casting – brass, sterling silver and solid gold
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Gold Plating Workshop
Tel Aviv, Israel
A family owned business, specializing in high quality gold plating - NICKEL FREE - for the jewelry industry while meeting the international requirements of metals coating.
Shop policies
Returns & exchanges
Cancellations
Privacy
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
The information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Yeheli Aloni, am the data controller of your personal information. If you have any questions or concerns, you may contact me at:
info [!at]iYeheli.com
More information
Frequently asked questions
Shipping methods & Buyer taxes details
IMPORTANT NOTE REGARDING SHIPPING TIMES
• Due to the Covid-19 I cannot guarantee an accurate delivery date.
• I ship from Israel.
★In order to receive your order BEFORE A HOLIDAY, please UPGRADE to DHL EXPRESS shipping★
★ Production time: 3-4 weeks + shipping time:
USA: Estimated delivery 6-10 business days
Rest of the world: Estimated delivery time: 14-21 Business days.
★ DHL Express shipping available: 2-4 business days.
PLEASE NOTE:
• Buyers are responsible for any customs and import taxes that may apply in their country.
★ Unfortunately, delays in the postal service and during holidays are out of my control and I can't be responsible for them.
★ THERE ARE NO REFUNDS FOR UNCLAIMED PACKAGES, DUE TO LOCAL TAXES OR FOR ANY OTHER REASON ★
What materials is my jewelry made of?
★ IYEHELI Jewelry is designed and crafted handmade from high quality materials, including 925 solid sterling silver and 24k Gold Plating over brass.
★ All my products are 100% nickel-free.
Do You Accept Custom and Personalized Orders?
YES! feel free to contact me via Etsy and I will be happy to make your dream piece come to life!
Processing time
Since all of my jewelry is handmade and made to order my production time is 3-4 weeks after a cleared payment.
♥ WHEN PLACING AN ORDER PLEASE TAKE INTO ACCOUNT THE PRODUCTION TIME FIRST AND THEN THE SHIPPING DELIVERY TIME.
Care instructions
Please follow these CARE TIPS to keep your jewelry looking like new:
♥Put on your jewelry AFTER applying your makeup, lotions, hairspray and perfumes. Cosmetic products have chemicals that can cause damage and jewelry tarnishing.
♥DO NOT wear jewelry while cleaning! Chemicals supplies will diminish the sheen of the jewelry.
♥Please REMOVE all jewelry before entering a pool, Jacuzzi, hot tub, saunas or steam rooms. Chlorinated water damages the metal and causing a color change.
♥Take off jewelry before showering. The chemicals in your soaps and shampoos cause a film to form over your jewelry.
♥Properly store your jewelry in a container that prevents the items from scratching. Any jewelry box with a felt lining would work.
Warranty
We offer 12 months warranty on all IYEHELI gold plated jewelry with proof of purchase.
Please check my FAQs for details and follow the Care instructions tips.
*** PLEASE NOTE: If the customer chooses to have the jewelry repaired by a third party and the repair is not done by me, I do not take responsibility for the jewelry in case it is damaged. This applies to both gold plated jewelry and sterling silver jewelry.
Returns & Exchange policies
*** PLEASE NOTE that choosing a ring size is the customer's responsibility.
♥ If for some reason you're unsatisfied with your purchase, please contact me and I will do my best to fix it.
► Custom orders cannot be refunded, exchanged or returned.
► BUYERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS.
► All custom, personalized jewelry that is returned will be charged a 50% RESTOCKING FEE. Any refunds are issued, MINUS SHIPPING AND RESTOCKING FEES (where applicable).
EXCHANGING TO ANOTHER SIZE:
• If you've purchased an item from me and you need a different size, there is a 30% RE-SIZING FEE.
♥ Custom-made orders CANNOT be canceled once the order has been placed. Cancellations must be made within 24 hours of placing the order.
Gift wrapping and packaging
♥ Your order will arrive to you in a beautiful jewelry box, ready to give as a gift.
♥ All items are packaged in a jewelry box and in a protective padded envelope.
Can gold plated rings turn my finger green?
The rings are made of high quality 24K gold plating, nickel free.
Since the alloying of any metal which not pure gold contains also copper, in some people with high level of acidity in the body it can cause in some cases an oxidation reaction on the skin. The alloy, which combined with oxygen in the air, sweat, and natural oils in the skin, creates a layer of copper carbonate, which can affect the skin color and makes it look green. The green color is harmless and usually disappears within a few hours or you can use rubbing alcohol or nail polish remover.
In order to keep the ring's quality for a very long time and to avoid it from turning your finger green, please follow my "Care tips" instructions above.
FONT STYLE
★ Choosing the correct FONT STYLE is the customer's responsibility. Please make sure you've selected the correct font and letters shape as they appear in the last photo of the listing.